Desktop Support/Audio-Visual Analyst

We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca. Responsibilities:Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.Support conference room and media technology, including AV equipment used for meetings and presentations.Handle user onboarding, device provisioning, account support, and general workstation readiness.Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.Must be comfortable switching between platforms and managing last-minute presentation updates.No mixing board, sound engineering, or external camera experience is required.Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.