Medical Assistant - Division of Developmental and Behavioral Pediatrics - Full-Time

Primary Location MOB - 3430 Burnet Department Amb Svcs DDBP Center Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular

JOB RESPONSIBILITIES

• Patient Care- Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs. Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent and responsive care to the needs of the patient and family. Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
• Customer Service- Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.
• Collaboration- Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals. Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere.
• Data Management- Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• Laboratory Work and Testing- May manage specimens per protocols. Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.
• The Medical Assistant with the required training, education and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician.

JOB QUALIFICATIONS

High school diploma or equivalent Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline

Position Summary

The Division of Developmental and Behavioral Pediatrics is seeking a compassionate, adaptable Medical Assistant to support a fast‑paced outpatient clinic serving children and young adults with autism, ADHD, developmental delays, and related conditions. The MA will work closely with providers and multidisciplinary team members to deliver high‑quality, patient‑centered care while ensuring smooth clinic operations.

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. (day shift only) Occasional flexibility required; shifts may begin as early as 7:00 a.m. or end as late as 5:30 p.m.

Hours: 8:30 a.m.–5:00 p.m. Occasional flexibility required; shifts may begin as early as 7:00 a.m. or end as late as 5:30 p.m.

Days: Monday–Friday No weekends or evenings

Clinic Dynamic: Fast‑paced environment with approximately 8–10 providers per half‑day clinic

Provider Load: Each provider typically sees 4–6 patients per session

Travel: Not required at this time

Key Responsibilities

• Room patients and obtain vital signs, including manual blood pressures for Lupus patients.
• Assist providers during exams and procedures, such as joint injections and ultrasound evaluations.
• Collect and document detailed medical histories; perform basic tests as appropriate.
• Administer intramuscular (IM) injections, including vaccines.
• Complete administrative tasks including FMLA paperwork, lab entry, and school forms.
• Ensure compliance with clinic protocols and healthcare regulations.
• Coordinate referrals and follow‑up care to support comprehensive patient management.
• Facilitate team communication, including participation in daily huddles.
• Process medication refill requests under provider direction.
• Respond to live patient calls and triage concerns appropriately.
• Manage MyChart messages and route questions to appropriate team members.
• Maintain clinical stock for joint injections, splints, and braces.
• Collaborate with multidisciplinary team members including social workers, dieticians, pharmacists, and child life specialists.
• Support patient engagement by providing resources and guidance related to lifestyle modifications for chronic rheumatologic conditions.

Team Structure

• 25 Providers (MDs, APRNs, Fellows) Social workers, dieticians, pharmacists, and child life specialists
• 14 Nurses
• 7 Medical Assistants

Patient Population

Primarily children and adolescents with autism, ADHD, ADD, and developmental delays. Patients range from infancy through early adulthood, with a focus on school‑age individuals.

Qualifications & Skills Required

• Strong adaptability and ability to work in a fast‑paced clinical setting
• Effective communication skills
• Initiative and proactive problem‑solving
• Strong teamwork and collaboration
• Positive attitude and professional demeanor
• Excellent multitasking and prioritization skills
• Strong work ethic
• Preferred: Familiarity with Epic electronic medical record system

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is: Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years. Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding. Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune. Consistently certified as great place to work. A Leading Disability Employeras noted by theNational Organization on Disability. Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC).

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

EEO/Veteran/Disability: Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.