Assistant Captain

What you ’ ll do: Help lead a team of counter, server/runner & baristas {approx. 15 people} 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team Report directly to your regional director & captain, and effectively communicate with them regarding team and cafe needs Take ownership of the cafe spaces aesthetics, including printing & framing signage, menus, and tags Answer company emails in a timely manner Ensure food and laborcosts stay consistent and follow company guidelines Keep an eye on your cafe’s financial results and motivate your team to constantly go above and beyond Successfully communicate specials of the season, encourage guests to try our best selling items etc. Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking! Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces Investigate and resolve any guest concerns What we're looking for: You have minimum 1 years leadership experience Familiarity using Toast, Restaurant365 & working with 3rd party delivery apps You take complete ownership of your team, cafe and everything needed to provide the best experience to customers You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated You ensure food and safety at all times, and have a food handler’s certificate Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed Hospitality is your passion, you make a point of keeping up with the latest industry trends Quality, esthetics & top notch customer experience is a non-negotiable for you You make people feel good—your team and guests alike. You lead by example You learn quickly and are able to adapt to maman ’ s unique culture If we get stuck in an elevator together, you ’ ll crack a joke and we ’ ll laugh along the way What's in it for you: Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer #J-18808-Ljbffr