Collections Counselor

Job Title

Role: To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, negative account balances and/or recovering collateral.

Essential Functions & Responsibilities

• Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.
• Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.
• Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Ensures the appropriate records are maintained, and required reports are prepared on all collection activity including current delinquency and charged off accounts.
• Performs clerical duties to support the Collection Department Staff which includes research, file maintenance, payments postings, and acting as a liaison between member, credit union, and collateral protection insurance company.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Performs other job-related duties as assigned.

Performance Measurements

• Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
• Maintain accurate and complete records of all collection and recovery activity.
• Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within Credit Union policy and all relevant regulations.
• Identify and inform management of potential underwriting problems.
• Provide informed, professional, and accurate service and support to all members and employees.

Knowledge and Skills

Experience - One year to three years of similar or related experience.

Education - A high school education or GED

Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills - Must have excellent communication skills and versatility in collection techniques in order to obtain the desired collection results. Must possess good organizational skills. Must exhibit good decision-making skills and be able to provide support to other position within the department.

Physical Requirements - Light lifting required.

Qualifications

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Goal Completion

Inspired to perform well by the completion of tasks

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.