Manager, Learning Design & Development-Operations Claims

Manager, Learning Design & Development-Operations Claims Hybrid Richardson, TX Virginia Beach, VA Tucson, AZ Lakeland, FL Fredericksburg, VA Full time Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. The Manager, Learning Design & Development leads the strategy, execution, and continuous improvement of learning solutions that support ICs, Specialty, and Commercial Claims performance. This role manages a team responsible for designing and developing e-learning courses, assessments, learning websites, multimedia resources, reference materials, and supplemental learning assets. Operating under general supervision, the manager translates business needs across supported business areas into scalable learning experiences, strengthens team capability, advances the use of learning technologies, and ensures training solutions improve organizational performance. Essential Functions Leads people-management activities, including applicant review, hiring decisions, performance appraisals, salary adjustments, performance ratings, associate counseling, disciplinary action, and employment decisions, as appropriate. Leads a team that develops training programs, initiatives, and processes that address business needs and improve organizational performance. Guides the design and development of innovative learning solutions, including e-learning content, assessments, reference guides, multimedia assets, videos, off-the-shelf materials, custom courses, and supplemental learning resources. Oversees instructional design deliverables, including course outlines, schematics, storyboards, interactions, feedback mechanisms, and approval cycles with subject matter experts and course sponsors. Establishes development schedules, manages workflow, assigns resources, and ensures timely delivery of high-quality learning design deliverables. Ensures e-learning courses are integrated with the learning management system and that learning assets are maintained, updated, and accessible. Researches, evaluates, and implements emerging learning methodologies and technologies to improve e-learning effectiveness, learner experience, and business relevance. Coaches and develops e-learning staff by assigning work, setting expectations, providing feedback, and supporting growth in capability. Prepares department business plans and budgets, manages required supplies and materials, and reviews financial plans to support cost reduction and operational efficiency. Adheres to the Code of Conduct, company policies, and operating principles. Minimum Qualifications Minimum of 4 years of training and development experience assessing team and organizational needs, developing curriculum, and delivering adult learning solutions across multiple media formats. Bachelor’s degree preferred (fields of study: Human Resources, Business, Organizational Development, or related field). Leadership experience preferred, including coaching associates, assigning work, reviewing performance, and developing team capability. Strong professional communication skills with the ability to engage associates, management, subject matter experts, and course sponsors. Demonstrated ability to operate in a fast-paced environment, resolve complex business issues, and support effective customer and stakeholder outcomes. Ability to follow complex instructions, resolve or facilitate conflict resolution, and apply strong organization and prioritization skills. Ability to manage multiple priorities across concurrent learning design and development efforts. Ability to learn and apply large amounts of technical and procedural information. Must be able to, with or without accommodation, perform essential functions including, but not limited to, seeing, hearing, typing, and speaking. Willingness to travel up to 5% of the time, if required.

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The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. #J-18808-Ljbffr GEICO