Customer Service Associate

Ovation Healthcare Specialist, CSR/Clerical Support

At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN.

The Specialist, CSR/Clerical Support is responsible for providing administrative and clerical support in the management of patient accounts. This role involves handling billing claims and payment-related tasks, assisting with account reconciliations, responding to patient inquiries, and ensuring accurate record-keeping within the healthcare facility.

Duties and Responsibilities:

• Assist in the preparation and maintenance of patient accounts by verifying information, mailing claims, and updating account details.
• Assist in generating patient invoices and billing statements for services rendered.
• Ensure that all required billing documentation is completed and filed appropriately.
• Respond to patient phone calls and emails related to account balances, billing inquiries, and payment options.
• Provide general administrative support to the Accounts Receivables team as needed, including filing, faxing, and data entry.
• Assist in generating standard reports on accounts receivable, payment collections, and aging accounts.
• Reconcile daily cash receipts and deposits.
• Investigate and process credit balance refunds.

Knowledge, Skills, and Abilities:

• Previous experience in patient accounts, billing, or clerical support in a healthcare setting is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Basic knowledge of medical billing codes and insurance processes (preferred).
• Proficiency in Microsoft Office Suite and billing software.
• Ability to handle sensitive and confidential information with discretion.
• Customer service skills.

Work Experience, Education, and Certifications:

High school diploma or equivalent; additional training in medical billing or healthcare administration is a plus.

Working Conditions and Physical Requirements:

This position is performed in the corporate office with standard working business hours, occasional overtime depending on workload. The ability to have daily communication with team members, management, and clients through email, phone calls, video meetings and other collaborative tools. Primarily requires sitting at a desk for extended period. Proper lighting and ergonomics should be maintained to reduce eye strain.