Guest Service Agent
Hersha Hospitality Management
Guest Service Agent Opportunity
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 17 hours ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Southington, CT vacancy
- ...Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales...SuggestedDaily paidFull timePart timeImmediate startShift work
Whiteface Lodge
Southington, CT1 day ago - A hospitality service provider is seeking a Front Desk Representative to provide exceptional customer service at their Plainville location. The position involves greeting guests, handling inquiries, and performing various administrative duties. Candidates should possess...SuggestedWork at office
$16.35 per hour
...Guest Services Representative At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for...SuggestedHourly payPart timeCasual workFlexible hours- .... You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with... ...career, we invite you to join our Housekeeping / Enviornmental Services team! - What We Offer As an affiliate of National...SuggestedTemporary work
Summit at Plantsville Center for Health & Rehabilitation
Plantsville, CT1 day ago - ...Housekeeping Aide The Housekeeping Aide plays a pivotal role in delivering exceptional housekeeping services to ensure a clean, safe, and organized environment for both facility residents and staff members. This position involves meticulous attention to detail while...SuggestedTemporary work
Ledgecrest Health Care Center
Berlin, CT2 days ago - ...Opportunity: Room AttendantClean and maintain guest rooms to ensure rooms meet established standards.Your Growth PathHousekeeping Supervisor – Assistant Executive Housekeeper – Executive HousekeeperYour FocusGreet guests upon interaction with a warm and friendly greeting...Full timePart timeWeekend work
Hersha Hospitality Management
Southington, CT2 days ago - Dairy Queen - 81 East Street - Responsibilities: Assemble and present completed treat orders while stocking and cleaning the chill area; Communicate clearly with coworkers to ensure correct orders; Prepare treat products quickly and safely following health standards; Operate...
Dairy Queen
Plainville, CT1 day ago - ...who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment... ...like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth...Work at officeLocal areaNight shiftWeekend work
U-Haul
Plainville, CT3 days ago $19.73 - $22.94 per hour
...Guest Service Supervisor Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we...Seasonal workLocal areaFlexible hoursShift workNight shiftGlobal Partners
Plainville, CT4 days ago- ...staff in a positive and effective manner, performing duties as part of a team. # Attend departmental meetings and appropriate in-service education programs. # Follow OSHA guidelines for cleaning up blood and other biological material. # Perform other related duties...Daily paidWork experience placementDay shiftAfternoon shift
Masonicare
Meriden, CT2 days ago $17.5 per hour
Job Type Part-time Description $17.50/hour This is a Part Time position (24 hours) 7 am to 3 pm including every other weekend and every other holiday The housekeeping attendant would be responsible for cleaning all areas of their assigned ...Part timeShift workAVON HEALTH CENTER
Avon, CT17 hours ago- ...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...Weekly payMinimum wageLocal area
Extended Stay America
Farmington, CT4 days ago - ...current federal, state, and local standards, guidelines, and regulations governing our facility, and as may be directed by the Building Services Director, to assure that our facility is maintained in a clean, safe and comfortable manner. In the absence of the Building...Local areaShift work
Jerome Home
New Britain, CT2 days ago $19.63 per hour
...Overview Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as...Part timeLocal areaShift workDay shiftHealthcare Services Group
New Britain, CT4 hours ago- ...Employment Type: Part time Shift: Evening Shift Description: Come join the Environmental Services team at Saint Mary's Hospital, part of Trinity Health Of New England! We are a member of the nationwide Trinity Health family, bringing compassionate care...Daily paidPart timeLocal areaShift workAfternoon shift
Trinity Health
Waterbury, CT17 hours ago - ...housekeeping operations, demonstrating familiarity with cleaning agents, laundry procedures, and equipment handling. Key... ...with various departmental tasks as directed by the Environmental Services Director or Housekeeping Supervisor. Essential Job Functions...Daily paidPart timeLocal areaShift workDay shift
Trinity Health
West Hartford, CT1 day ago - ...Work as a "team" member to assure constant and consistent quality, service, cleanliness and value to each customer. Clean work area,... ...process. Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality,...Hourly payLocal areaImmediate startShift work
$60 - $76 per hour
...access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step...Hourly payFull timeTemporary workWork experience placementFlexible hoursShift workNight shiftOak St. Health
Plainville, CT1 day ago$60 - $76 per hour
...access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step...Hourly payFull timeTemporary workWork experience placementLocal areaFlexible hoursShift workNight shiftCVS Health
Plainville, CT4 hours ago- ...incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers. Accommodate residents’ requests for... ...other departments as needed to ensure high quality resident service. Demonstrate positive resident relations and facility’s...Part timeWork experience placementWork at officeShift work
Aviva West Hartford
West Hartford, CT4 days ago - ...seeking a proactive front desk associate in Farmington, CT to deliver outstanding member service and support club operations. The role involves greeting members, checking in guests, handling phone inquiries, and promoting memberships and services. You will coordinate with...
- Edge Fitness, LLC is hiring for a full-time role focused on delivering exceptional member experiences. Earn up to $55,000 annually with hourly pay + commission, and enjoy clear opportunities for career growth as you level up within our high-energy team. Join us to contribute...Hourly payFull time
- ...welcome members, handle inquiries by phone, process payments, and keep the club clean during late hours while delivering friendly service. This role requires a High School Diploma or equivalent and at least 6 months of face-to-face customer service experience in retail...Part timeShift workNight shift
- ...ShopRite - Food Service Clerk We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This... ...allergic consequences. Ability to tolerate dust and chemical agents during routine housekeeping duties. Ability to interact with...Local areaImmediate startShift work
ShopRite
Southington, CT3 days ago $17.45 - $23.3 per hour
Job Description POSITION SUMMARY: The FF/Dairy Clerk is responsible for providing an exceptional customer experience by presenting and ensuring the freshest quality product. FF/Dairy Clerks maintain department conditions to include stocking, blocking, rotating...Hourly payFlexible hoursBig Y
Plainville, CT2 days ago- A leading hospitality company in Connecticut is seeking a high-performing Director of Sales. The successful candidate will be responsible for driving customer acquisition and revenue growth, managing hotel revenue strategies, and ensuring optimal performance against budget...Base plus commission
- ...Downtown is seeking a Night Auditor to perform overnight accounting, balancing, and reporting while providing check-in/check-out services to guests. You will ensure accuracy of cash and room data, and support desk operations during night hours. The ideal candidate has 1+...Night shift
$18.39 per hour
...procedures in order to prevent fraud/theft; provide check-in/check-out services to desk during night hours, as necessary. Essential Functions... ...information. Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies...Hourly payFull timeWork experience placementWork at officeNight shift- ...with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-...Minimum wageWork experience placementLocal areaNight shiftWeekend work
- ...Education Level None Travel Percentage None Category Restaurant - Food Service Description Are you a highly energetic, positive person... ...face of Panera! Delivering exceptional customer service to our guests is critical! Assist Catering Coordinator with the completion...Part timeMonday to FridayShift workWeekend work
HOWLEY AND COMPANY
Southington, CT3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
