Property Manager - Residential Rentals

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Paid holidays

Coldwell Banker Premier Property Management
Primary Office: Winchester, Virginia

Coldwell Banker Premier is seeking an experienced Property Manager to oversee an established residential rental portfolio throughout our Quad States region. The portfolio includes properties across the Shenandoah Valley and Northern Virginia, the Eastern Panhandle of West Virginia, and Western Maryland.

This position focuses on owner relations, tenant management, portfolio performance, regulatory compliance, and maintaining high customer service standards. The ideal candidate is organized, responsive, comfortable traveling throughout the region, and able to manage multiple priorities in a fast-paced environment.

Position Overview

The Property Manager is responsible for the day-to-day oversight of an assigned residential rental portfolio. Responsibilities include owner and tenant communication, lease enforcement, vacancy oversight, delinquency management, court coordination, property inspections, and collaboration with the company’s accounting, maintenance, leasing, and administrative teams.

Key Responsibilities

Owner and Tenant Relations

• Serve as the primary point of contact for property owners and tenants.
• Maintain professional, timely, and consistent communication.
• Address owner and tenant questions, concerns, and escalations.
• Conduct regular owner check-ins and provide portfolio updates.
• Build and maintain strong relationships with owners and residents.
• Escalate significant legal, financial, or operational concerns appropriately.

Portfolio Management

• Oversee the day-to-day performance of an assigned residential portfolio.
• Ensure leases, management agreements, notices, and supporting documentation are accurate and current.
• Monitor lease expirations, renewals, move-ins, and move-outs.
• Maintain occupancy and portfolio performance goals.
• Review owner statements and property activity for accuracy.
• Ensure tasks and follow-up items are completed within company timelines.

Operations and Compliance

• Ensure property files meet company standards and applicable state requirements.
• Coordinate recurring property inspections and follow up on findings.
• Review inspection reports and communicate needed repairs or concerns.
• Oversee delinquency, notice, and eviction processes.
• Attend court hearings when required.
• Ensure AppFolio records, notes, documents, and tenant ledgers are accurate and complete.
• Follow company policies, procedures, and quality-control standards.

Leasing and Vacancy Oversight

• Monitor vacancies, upcoming availability, and leasing activity.
• Work with leasing and marketing teams to reduce vacancy time.
• Review rental pricing, property condition, marketing activity, and lead response.
• Review applications and approve qualified applicants in accordance with company criteria and fair housing requirements.
• Coordinate with owners regarding repairs, improvements, and pricing recommendations.
• Track leasing progress and communicate updates to owners.

Maintenance and Property Oversight

• Work with the maintenance team and vendors to address property concerns.
• Review work orders and follow up on unresolved or recurring issues.
• Communicate repair recommendations and approval requests to owners.
• Help ensure emergency and high-priority maintenance matters are handled promptly.
• Confirm completed work and supporting documentation when needed.

Team Collaboration

• Work closely with the regional coordinator, maintenance team, accounting department, and company leadership.
• Provide clear direction and information to support team members.
• Participate in weekly property management meetings, portfolio reviews, and company initiatives.
• Assist with process improvements and regional growth efforts.
• Provide regular updates regarding occupancy, vacancies, delinquencies, inspections, owner concerns, and legal matters.

Portfolio Coverage Area

The portfolio includes properties throughout the Quad States region, including but not limited to:

Virginia

• Winchester
• Front Royal
• Linden
• Woodstock
• Strasburg
• Berryville and Clarke County
• Loudoun County and Brambleton
• Burke and Northern Virginia
• Surrounding Shenandoah Valley communities

West Virginia

• Inwood
• Martinsburg
• Falling Waters
• Ranson
• Charles Town
• Berkeley Springs
• Surrounding Eastern Panhandle communities

Maryland

• Hancock
• Hagerstown
• Frederick
• Surrounding Western Maryland communities

Regular travel between properties, court locations, and regional communities is required. Reliable transportation and a valid driver’s license are necessary.

Qualifications

• Two or more years of property management experience is preferred.
• Experience managing a residential rental portfolio strongly preferred.
• Active Virginia real estate license required.
• West Virginia and Maryland real estate licensing or eligibility to obtain additional licensing may be required based on portfolio assignments.
• Experience with AppFolio or similar property management software preferred.
• Knowledge of landlord-tenant processes, fair housing requirements, lease enforcement, and residential property operations.
• Strong written and verbal communication skills.
• Excellent organization, follow-through, and time-management skills.
• Ability to manage multiple deadlines and competing priorities.
• Professional and solutions-focused approach to difficult conversations.
• Ability to work independently while collaborating with a regional support team.
• Comfortable attending court hearings and managing delinquency and eviction-related responsibilities.

Schedule

• Full-time position.
• Primary office located in Winchester, Virginia.
• Regular travel throughout the Quad States portfolio.
• Some weekend availability may be required.
• Occasional after-hours escalations may require attention.
• Court attendance is a required responsibility of the position.

Compensation and Benefits

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Paid time off and company holidays.
• Training, technology, and company resources provided.
• Opportunities for professional development and portfolio growth.

Coldwell Banker Premier is looking for a dependable, experienced professional who takes ownership of their portfolio, communicates proactively, and is committed to providing excellent service to property owners and residents.