IT Technical Services Manager

Job Description

Job Description

IT Technical Services Manager | $140,000 - $160,000 per year | Direct Hire | Lincoln, NE

What Matters Most:

• Competitive Pay: $140,000 - $160,000 per year
• Schedule: Full-time, Direct Hire
• Primarily onsite with flexibility to work remotely one day per week after onboarding
• Lead a highly tenured team of IT infrastructure professionals
• Opportunity to influence enterprise IT strategy while preserving a strong, people-first culture
• Quarterly travel to regional offices

Job Description:

Join one of Nebraska's most respected and stable organizations as an IT Technical Services Manager, leading a highly experienced infrastructure team that supports critical enterprise operations. This role combines strategic leadership with operational oversight across infrastructure, networking, systems, cybersecurity, and end-user support. You'll inherit a collaborative team with exceptional tenure and play a key role in advancing technology while maintaining the culture and stability that has made the organization successful. This is an outstanding opportunity for a servant leader who enjoys developing people, building strong relationships, and driving continuous improvement.

Responsibilities:

• Lead, mentor, and develop a team of IT professionals across Help Desk, Infrastructure, Networking, and Cybersecurity.
• Oversee daily IT operations, ensuring exceptional service delivery and support across the organization.
• Evaluate, recommend, and implement infrastructure solutions including hardware, software, networking, and communications technologies.
• Partner with business leaders to understand organizational needs and develop technology strategies that support long-term objectives.
• Manage vendor relationships, technology evaluations, contract negotiations, and implementation projects.
• Establish and maintain infrastructure standards, operational procedures, and best practices.
• Assist with department budgeting, strategic planning, resource forecasting, and technology roadmaps.
• Foster a culture of accountability, collaboration, continuous learning, and outstanding customer service.
• Lead cross-functional technology initiatives while balancing operational stability with innovation.
• Travel quarterly to regional offices to build relationships, support local IT teams, and ensure operational consistency.

Qualifications and Requirements:

• Associate's degree in Information Systems, Computer Science, or related field (or equivalent experience).
• 5+ years of enterprise infrastructure, networking, or technical operations experience.
• 3+ years of IT leadership experience managing technical teams.
• Broad knowledge of enterprise infrastructure, networking, systems administration, and end-user support.
• Experience managing IT operations, vendors, budgets, and strategic technology initiatives.
• Strong leadership, communication, coaching, and relationship-building skills.
• Ability to balance strategic planning with operational execution.
• Self-motivated leader capable of working both independently and collaboratively across the organization.
• Passion for staying current with emerging technologies while making thoughtful, business-driven technology decisions.
• Valid driver's license with acceptable driving record.

Benefits and Perks:

• Comprehensive Medical, Dental, and Vision coverage beginning on Day One
• 401(k) with company match
• Health Savings Account with employer contributions
• Company-paid life and disability insurance
• Generous Paid Time Off and company holidays
• Tuition Assistance and extensive in-house training opportunities

Your New Organization:

Join a nationally recognized organization with a long-standing reputation for operational excellence, employee development, and exceptional customer service. With continued growth, strong financial stability, and a collaborative leadership culture, this organization invests heavily in both its people and technology. You'll work alongside experienced leaders who value humility, teamwork, servant leadership, and thoughtful innovation while providing the autonomy to make a lasting impact on the IT organization.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base salary range for this position is $140,000 - $160,000, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, and internal pay equity.