Customer Service Representative
$19 - $21 per hourPartners Personnel
Customer Service Representative
Schedule: 7:00 am - 3:30 pm Pay rate range: $19.00 - $21.00 Core Responsibilities
- Customer Service : Resolve daily phone and email inquiries within strict SLA guidelines.
- Issue Resolution : Proactively report and track operational issues affecting customer shipments.
- Performance Reporting : Compile and action KPI reporting suites for key accounts.
- Complaint Management : Investigate customer complaints, implement corrective actions, and document root causes.
- Carrier Management : Track customer orders, manage exceptions, and monitor carrier performance trends.
- Stakeholder Meetings : Participate in weekly carrier meetings, monthly reviews, and QBRs.
- Billing Administration : Manage self-billing and all carrier/customer transaction reporting.
- Systems & Projects : Utilize the TMS system and participate in control tower projects.
- Customer Advocacy : Act as the dedicated voice of the customer.
Vacancy posted 18 hours ago
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