Maintenance Technician - Residential Portfolio

Job Description

Job Description

We Don't Need Another "Good Enough" Maintenance Tech. We Need a Fixer.

Location: Northeast Ohio Company: Smartland - 1,400+ rental homes and apartment units across Northeast Ohio

Most maintenance techs clock in, knock out a work order, and clock out. That's fine. But that's not who we're looking for.

We're looking for the person who fixes the leaky faucet - and tightens the wobbly cabinet handle while they're at it. The person who doesn't shrug and say "I don't know" - they say "let me figure this out."

Smartland is hiring a Senior Maintenance Technician who genuinely loves solving problems, takes real pride in their work, and treats every unit like it's their own home.

If you get a little fired up when something's broken and you can't walk away until it's right - keep reading.

This Role Is for You If...

• You've got 3+ years of hands-on residential or multifamily maintenance experience - enough to be dangerous with a wrench, but you're still hungry to learn more
• You think outside the box when the parts store is closed and a tenant's heat is out - you find a way, safely, and follow up in the morning
• You take pride in doing it right the first time - cutting corners makes you cringe
• You don't need someone looking over your shoulder - hand you a work order list and you'll prioritize, execute, and document it without being asked
• You treat tenants with respect - you knock, you introduce yourself, you explain what you're doing, and you clean up when you're done
• You want to actually build a career, not just collect a paycheck

This Role Is NOT for You If...

• You do the bare minimum and call it a day
• You disappear when the on-call phone rings
• You need to be told twice
• You think "that's not my job" when something needs doing
• You leave a mess behind or treat a tenant's home like a job site

What You'll Actually Do

You'll be the person tenants are relieved to see at their door. You'll handle a wide range of work across our portfolio of homes and apartments - no two days look the same, and that's the point.

Day to day, you'll:

• Tackle service requests and emergency repairs - plumbing, electrical, HVAC, appliances, carpentry, you name it
• Complete unit turns on time and up to Smartland standards - patch, paint, repair, and get units rent-ready fast
• Perform inspections and preventive maintenance so small problems don't become big ones
• Assist with exterior repairs and maintenance as needed (candidates with exterior experience — we'd especially love to hear from you)
• Document your work in AppFolio - notes, photos, parts used - because good communication matters as much as good hands
• Support junior techs who are learning the ropes and coordinate with vendors when specialty work is needed
• Communicate professionally and warmly with residents and staff - you're the face of our maintenance team

What You Bring

• 3+ years in residential or multifamily maintenance
• Solid troubleshooting skills across plumbing, electrical, HVAC, appliances, and carpentry - you don't have to be a master in all of them, but you're not afraid of any of them
• Exterior maintenance experience is a big plus
• A valid driver's license with a clean record
• Your own basic tools and comfort using mobile apps for work orders
• The ability to lift 75 lbs and work indoors and outdoors in Northeast Ohio weather
• A positive attitude that tenants and teammates actually want to be around

What You Get

This isn't a dead-end gig. We invest in people who invest in the work.

• $25–$30/hr based on experience
• Medical, dental, and vision insurance
• PTO + paid holidays
• A real career path: Senior Tech → Lead Tech → Supervisor. We promote from within and want to help you get there.

Schedule

• Full-time, Monday through Friday
• Rotating on-call (evenings/weekends) - because emergencies don't wait, and neither do you
• Travel between properties in your company vehicle

Sound Like You?

If you read this and thought "finally, a company that actually gets it" - we should talk.

Apply today. We're not looking for a résumé full of certifications. We're looking for someone who cares, shows up, and figures it out.

loc: domestic