Inside Sales Representative

Inside Sales Representative

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena's proprietary diagnostic technologies enable customers to prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

With rapid growth comes opportunity. We are looking for an Inside Sales Representative to join our team! This is a full-time, exempt, remote role, preferably based in the midwest.

About the Role:

We are seeking an Inside Sales Representative to support the Territory Sales Manager to maintain and strengthen general account portfolios.

Responsibilities:

• Support Territory Sales Managers (TSMs) to maintain and strengthen general account portfolios.
• Build and maintain strong client relationships to ensure long-term business and customer satisfaction.
• Provide comprehensive post-sales support and address client concerns proactively.
• Conduct regular phone outreach to clients to promote Hygiena products and solutions.
• Target and engage inactive or declining accounts to recover lost sales velocity.
• Partner with TSMs and use Sales Operations data to identify account health risks.
• Implement retention strategies to reduce customer churn across the territory.
• Identify and qualify high-potential leads through cold calling, email, and social media.
• Manage and execute inbound inquiry routing based on established assignment rules.
• Accelerate the sales cycle by identifying, cleaning, and inputting new contact data into the CRM.
• Generating sales reports, analyzing performance metrics, and providing regular updates to management on sales activities, forecasts, and results.
• Cold call (proactively reaching out to leads via phone, email, and other communication channels) for lead identification, lead qualification and potentially create opportunities for the salesperson.
• Initiating contact with prospects to introduce products or services, assess their needs, and educate them about how the offerings can solve their problems or fulfill their requirements.
• Develop formal sales plans and strategies to penetrate new markets and increase market share and profitability of the territory.
• Managing and updating sales pipelines, tracking interactions with leads and prospects, and following up on opportunities to move them through the sales process.
• Governance and protection of data quality.
• Contribute to the continuous improvement of sales processes and procedures to optimize efficiency and productivity.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in sales, preferably in a B2B or B2C environment (preference: 2 years' experience).
• Excellent communication skills, both verbal and written, with the ability to engage and persuade clients effectively.
• Strong negotiation and closing skills with a track record of meeting or exceeding sales targets.
• Ability to work independently and collaboratively in a team-oriented environment.
• Detail-oriented with excellent organizational and time management skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Results-driven mindset with a passion for delivering exceptional customer service.
• Adaptability to handle multiple tasks and prioritize responsibilities in a fast-paced environment.
• Positive attitude, resilience, and willingness to learn and grow in the sales profession.

Salary Range (applicable to California): $60,000 - $75,000 annually + commission. Compensation may vary based on geographic location, market conditions, candidate qualifications, and experience.

Skills/Abilities:

Competencies:

• Service Excellence
• High Impact Communication Skills (includes active listening and curiosity)
• Building customer loyalty
• Collaboration
• Managing relationships
• Valuing differences
• Customer Orientation
• Prospecting
• Customer Focus (including Driving Successful Customer Engagements)
• Building Networks

Skills:

• Strong analytics skills using these platforms: MS Excel, MS PowerPoint, CRM Dynamics, Power BI, NAV, LinkedIn Navigator and nice to have tableau skills.
• Data management
• Business Disciplines: planning, organizing, time management & Execution (remote)
• Stress tolerance
• Positive Approach
• Portfolio Management (Technical knowledge)
• Data analytics and interpretation (including reporting)
• Closed won skills
• Entrepreneurship following business strategy

Additional skills:

• Excellent verbal and written communication
• Must be able to use discretion and independent judgement.
• Must be able to work in a team environment.
• Must be able to pay close attention to details.
• Must be able to adapt and flex to a changing environment.
• Must be able to lift/carry 20 pounds.

Main metrics:

• Growth
• Number of accounts supported remotely per month.
• % retention and/or growth in the accounts under the scope for maintenance.
• Qualified leads generated and assigned to different Hygiena stakeholders.
• World-Class and High-Performance Excellence
• Data accuracy, mainly by reports using CRM, data analytics and/or reports and dashboards.
• Process improvement initiatives.
• Customer survey score (Net Promoter score and/or customer satisfaction or internal survey).
• Meet or exceed budget.

Working Conditions:

• Remote and travel time: 10% (tradeshows, sales meeting, annual sales meeting)
• Days consist of either driving and/or flying and driving to see customers in the territory
• May occasionally work early morning/evenings/weekends to accommodate urgent customer requests in different time zones

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

• This position is considered light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the employee sits most of the time, the job is rated for light work.
• Required to have close visual acuity to perform an activity such as: viewing a computer screen
• Frequently required to maintaining a static position, talking, hearing, seeing and repetitive motions.

Why you'll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks :

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions