Field Service Technician I

Field Service Technician IJoin Toshiba America Business Solutions as a Field Service Technician I in Rochester, NY. You'll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you'll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly. If you enjoy hands-on work, continuous learning, and working directly with customers, you'll have the opportunity to build your expertise across industry-leading office technology.What You'll DoMaintain, service, and repair printers, copiers, and other office technology at customer locationsProvide product training and support to customersDiagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.Complete service calls based on priority while managing your schedule effectivelyMaintain parts inventory, tools, and test equipment, and perform preventative maintenanceComplete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as neededAccurately document service activities and follow safety policies and proceduresWhat You'll BringHigh School Diploma or GEDMinimum of 1 year of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable productsRelevant education, certifications, or internships in related fields may be considered in lieu of the required experienceExperience with document management systems, multifunction printers (MFPs), print devices, and/or 6 months of Shop Tech experience is a plusIntermediate computer skills and strong electro-mechanical aptitudeAbility to lift 50 lbs. and perform frequent bending, lifting, and reachingValid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company businessEarn Well$18.00-$19.00, depending on experienceMonthly Technician Bonus up to $450.00, per monthMileage Reimbursement or Fleet Vehicle and gas card (based on availability)BenefitsMedical, dental, and vision coverage401(k) plan with match and company provided life insuranceEmployee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discountsGenerous paid holidays, vacation & sick/personal business/volunteer daysOpportunities for career growth within a global technology organizationToshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.