Senior Process Improvement Professional (Procurement Digital & AI Enablement)

Senior Process Improvement Professional

The Senior Process Improvement Professional plays a critical role within the Procurement Systems Optimization team, leading enterprise-wide procurement systems, processes, digital transformation, and AI-driven initiatives across procurement and supplier management platforms. This role requires expertise in digital transformation, AI implementation, governance frameworks, and transformation execution to support sustainable and responsible use of emerging technologies.

Align business strategy with technology capabilities, driving operational efficiency, and enabling scalable, intelligent automation through the adoption of advanced analytics and AI solutions.

Serve as a bridge between business stakeholders and technology teams to design, implement, and govern innovative solutions that enhance decision-making, streamline workflows, and ensure compliance with enterprise standards.

Leads end-to-end transformation efforts across procurement systems (e.g., Zip Intake & Orchestration, Icertis Contract Management, Terzo.ai, SpendHQ, and other emerging platforms such as AI-enabled sourcing tools) to drive optimization, integration, and innovation.

Operates with a high degree of autonomy to define business technical approaches, influence strategic direction, and deliver complex initiatives that support enterprise modernization and AI adoption.

Accountable for embedding AI capabilities into business processes, ensuring governance, risk management, and compliance standards are adhered to, and enabling a scalable transformation roadmap aligned with organizational priorities.

Use your skills to make an impact

Required Qualifications

Technical Experience

Five (5) or more years of technical experience, with expertise spanning a combination of the following areas:

• Digital transformation and enterprise system modernization.
• AI/ML solution implementation and lifecycle management.
• AI governance frameworks (risk, compliance, auditability, and ethical AI).
• Process analysis, workflow optimization, and intelligent automation.
• Procurement systems expertise (e.g., Icertis, ZipHQ, Globality, Terzo, SpendHQ, and Oracle).
• System configuration, integration, and documentation.
• Strong knowledge of SDLC and Agile delivery methodologies.

Procurement AI & Transformation Capabilities

• Experience implementing AI solutions in procurement, sourcing, supplier management, and contracting processes.
• Experience integrating AI into procurement workflows such as Source-to-Contract (S2C).
• Knowledge of digital transformation in procurement, including automation, digital contracting, and supplier collaboration tools.
• Ability to identify and scale high-impact AI use cases across procurement (e.g., spend analytics, supplier selection, contract compliance).
• Ability to align AI initiatives to key procurement goals like savings, compliance, supply continuity, and innovation.
• Understanding AI risk, governance, and regulatory requirements, including supplier and third-party risk.
• Familiarity with procurement systems and data (ERP, e-sourcing tools, contract repositories).

Soft Skills

• Executive-level communication and stakeholder influence.
• Critical thinking and problem-solving mindset.
• Adaptability and change leadership in complex environments.

Preferred Qualifications

• MBA or advanced degree.
• Agile/PMP or equivalent project management certification.
• Experience leading large-scale digital or AI transformation programs.
• Familiarity with procurement AI platforms (e.g., intake/orchestration, autonomous sourcing, contract intelligence tools).

Additional Information

• Workstyle: This is a remote position.
• Travel: As-needed travel is required for team engagement meetings and may include travel outside your state of residence.
• Typical Work Schedule: Monday Friday; 8:00am 5:00pm Eastern Time (ET) with some flexibility based on business needs.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range $78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-19-2026

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.

Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our