Desktop Support Specialist

Job Description

Desktop Support Technician I (Contract)
Location: Greater Phoenix, AZ (Hybrid)
Employment Type: Full-Time Contract
About the Opportunity
Join a mission-driven organization at the center of the U.S. financial ecosystem, supporting secure, high-volume payment and identity services used by millions of consumers and financial institutions every day. This is an opportunity to work in a highly trusted, technology-forward environment where security, reliability, and customer experience are critical to success.
Role Overview
The Desktop Support Technician I is responsible for providing hands-on technical support to internal users, resolving day-to-day IT issues, and collaborating with senior technicians to ensure a seamless technology experience. This role is ideal for someone early in their IT career who thrives in a fast-paced, service-oriented environment.
Key Responsibilities

• Troubleshoot and resolve Level 1-2 technical issues for internal users, escalating when needed
• Provide support for multi-factor authentication (MFA) tokens and secure access tools
• Support mobile devices including iPhones and mobile hotspots (MiFi)
• Accurately document, track, and update all work using an IT ticketing system
• Perform basic administration of Active Directory users and groups under guidance
• Partner with senior technicians to ensure timely and effective issue resolution
• Deliver professional, responsive, and customer-focused communication
• Maintain a strong focus on security, risk mitigation, and data confidentiality
• Stay current on emerging technologies and best practices
• Complete all tasks with accuracy, efficiency, and a high level of service quality
• Support additional tasks and assignments as needed

Required Qualifications

• High school diploma or GED required
• Minimum 1 year of experience in desktop support or a related IT role
• Experience troubleshooting WAN/LAN connectivity, VPN access, and desktop environments
• Working knowledge of:
  • Windows 10 operating systems
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Microsoft Exchange tools
  • Software installation and basic system configuration
• Basic understanding of network infrastructure and architecture
• Strong attention to detail and problem-solving abilities
• Excellent communication, interpersonal, and customer service skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Self-motivated with the ability to work independently and meet deadlines
• Strong organizational skills and a proactive, "can-do" mindset
• Must be a U.S. Citizen or U.S. National
• Ability to pass background check and drug screening

Why This Role?

• Gain experience supporting critical infrastructure within a leading financial technology environment
• Work with modern enterprise tools and security-focused systems
• Build foundational IT skills in a collaborative, professional setting
• Opportunity to grow within a highly respected and innovative organization