3PL Logistics Warehouse Office Administrator

Job Description

Job Description

Job Title: 3PL Warehouse Administrator
Location: Hamilton NJ
Job Type: Full-Time
Reports To: Building Director

Position Overview:

We are seeking a highly organized and experienced 3PL Warehouse Administrator to join our dynamic team. The ideal candidate will have at least 3+ years of experience in third-party logistics (3PL) environments, with a solid understanding of retail routing guides, SOPs, and retail shipping compliance requirements. This role requires strong attention to detail, the ability to multitask in a fast-paced, customer-facing environment, and excellent communication skills.

Key Responsibilities:

• Manage and execute order fulfillment processes, ensuring on-time and compliant shipments to major retailers.
• Navigate retail routing portals (e.g., Kohls, TJX, Amazon, etc.) for order processing, ASN creation, and shipping documentation.
• Ensure compliance with customer-specific shipping guidelines including label placement, pallet configurations, and packaging standards.
• Maintain and follow warehouse Standard Operating Procedures (SOPs) to ensure accuracy and efficiency in daily operations.
• Serve as the main point of contact for assigned customer accounts; manage inquiries, resolve issues, and provide timely updates.
• Coordinate with warehouse staff to ensure accurate order picking, packing, and shipping.
• Monitor inventory movement, reconcile discrepancies, and assist in cycle counts as needed.
• Generate and analyze reports related to shipments, compliance errors, and customer KPIs.
• Support continuous improvement initiatives to enhance warehouse performance and customer satisfaction.

Qualifications:

• 3+ years of experience in a 3PL or warehouse operations role
• Strong working knowledge of retail compliance requirements and routing portals (e.g., Retail Link, SPS Commerce, etc.).
• Proficient in WMS (Warehouse Management Systems) and Microsoft Office Suite (Excel, Word, Outlook).
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, customer-facing environment.
• Strong communication skills, both written and verbal.
• Flexibility to adapt to changing priorities and customer requirements.

Work Environment & Physical Demands:

• Office/warehouse hybrid setting.
• May require occasional lifting of materials up to 25 lbs.
• Must be able to sit, stand, and walk for extended periods during shifts.

Compensation & Benefits:

• Competitive salary (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth opportunities

\nCompany Description

IWG is a rapidly growing third-party logistics (3PL) provider serving some of the nation's largest retailers and eCommerce brands. With operations spanning retail distribution, eCommerce fulfillment, transportation, compliance management, and warehouse services, we pride ourselves on delivering exceptional service and operational excellence to our clients.

Company Description

IWG is a rapidly growing third-party logistics (3PL) provider serving some of the nation's largest retailers and eCommerce brands. With operations spanning retail distribution, eCommerce fulfillment, transportation, compliance management, and warehouse services, we pride ourselves on delivering exceptional service and operational excellence to our clients.