Information Technology Support Analyst

JCW Group

JCW has partnered with a leading financial services firm to identify an IT Support Operations Associate to join their Chicago-based technology team. This is a hands-on, client-facing support role for an IT professional who thrives in fast-paced, high-touch environments. The ideal candidate brings strong technical expertise and the professionalism required to support executives and end users in a regulated financial services setting.

The ideal candidate is a customer-first problem solver with solid experience across Windows environments, Microsoft 365, and SaaS platforms. They communicate clearly, manage multiple priorities with ease, and take pride in delivering white-glove service. This individual is equally comfortable troubleshooting a network issue and presenting to a room of end users.

Key Qualifications

3–5 years of IT support experience, ideally within financial services or professional services
Strong proficiency with Windows 11, Microsoft 365, Entra ID, and Zoom
Familiarity with macOS, SaaS administration, and MDM for iOS/Android devices
Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DHCP, and DNS
Experience supporting AV and conference room technologies for internal and client-facing events
Solid understanding of ITIL processes including incident and service request management
Experience with onboarding/offboarding, device provisioning, and access management
Strong presentation, communication, and interpersonal skills — comfortable engaging with executive-level users
Bachelor's degree in Information Technology, Computer Science, or a related field
CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation certification a plus

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the Information Technology Support Analyst in Chicago, IL vacancy

IT Support Analyst
...Boutique litigation law firm in Chicago is seeking an IT Support Analyst. 1-2 years of experience working in a law firm is required... ...Analyst is responsible for providing onsite and remote information technology support and will act as a first point of contact for helpdesk...
Suggested
Work at office
Immediate start
Remote work
Flexible hours
The ONeil Search Group
Chicago, IL
6 days ago
Technology Support Analyst II
$67k - $83k
...You'll Do Are you a hands-on technology professional who thrives on... ...delivering exceptional customer support? As a Technology Support Analyst II , you'll play a critical role... ...desktop support, technical support, or information technology environments, preferably...
Suggested
Temporary work
Work at office
Remote work
Worldwide
Flexible hours
Kirkland & Ellis LLP
Chicago, IL
4 days ago
Technical Support Analyst
$66k - $80k
...the globe who think that’s work worth doing. Technical Support Analyst Why We Have This Role As a Technical Support Analyst, you... ...and structured support workflows. Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience...
Suggested
Full time
Work at office
Relocation package
3 days per week
Qualtrics
Chicago, IL
6 days ago
IT Support Analyst
Job Summary The IT Support Analyst is responsible for providing onsite and remote information technology support and will act as a first point of contact for helpdesk tickets (via email, phone, or in-person) across the firm. Responsibilities will include: supporting end...
Suggested
Work at office
Immediate start
Remote work
The O\\'Neil Search Group
Chicago, IL
4 days ago
Information Technology Support Analyst
...I'm currently seeking an experienced IT Support Specialist to join a professional services firm and serve as the primary IT resource... ...issues. Maintain IT documentation and support firm-wide technology operations. Collaborate with internal teams and provide support...
Suggested
Full time
Work at office
Mission Staffing
Chicago, IL
3 days ago
Information Technology Support Technician
...IT Support TechnicianDepartment: Information TechnologyLocation: Northbrook, IL (Hybrid, onsite at least three days per week)Reports To: IT Infrastructure... ...customer-focused IT Support Technician to support the technology systems that power our business. This role serves as...
Remote work
3 days per week
Corporate Imaging Concepts, LLC
Chicago, IL
2 days ago
Desktop Support Analyst
...Desktop Support Analyst - Financial Services. Contract Role: 6 to 8 months (potential extension) 5 days onsite in Chicago, IL Responsibilities Diagnose and resolve hardware, software, and network issues Provide troubleshooting for applications and custom systems...
Full time
Contract work
Remote work
Mission Staffing
Chicago, IL
5 days ago
Customer Support Analyst
$45k - $55k
...specializes in delivering advanced technology solutions to federal, state,... .... We offer a dynamic and supportive work environment, a culture... ...As a Customer Support Analyst, you will have the opportunity... ...orientation, gender identity, genetic information, or status as a qualified...
Full time
Work at office
Local area
Relocation package
The Greentree Group
Chicago, IL
2 days ago
Temporary IT Support Technician
$20 per hour
...Grade: TMP/01 Position: Temporary IT Support Technician Hours: This is a full-... ...as the first point of contact for technology support needs within the Facilities Management... ...: Associate's degree or higher in Information Technology or a related field...
Full time
Temporary work
Work at office
Remote work
Monday to Friday
Northwestern University
Evanston, IL
3 days ago
Help Desk Technician
...is primarily responsible for first-line support to firm users and any guests to the... .... Working knowledge of audio and video technologies a plus.Benefits include medical insurance... ...Networking, Law Firm, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago...
Work at office
Shift work
NextStep
Chicago, IL
13 hours ago
Tier 1/2 Service Desk Analyst (Senior)
...Senior Tier 1/2 Service Desk Analysts to provide experienced customer-facing technical support for the USMEPCOM ENLIST program... ...Verify customer identity, contact information, location, affected service,... ...'s degree in information technology or a related field, or equivalent...
Permanent employment
Contract work
For contractors
Local area
Immediate start
Remote work
Shift work
Weekend work
Decisionpoint Corporation
Chicago, IL
1 day ago
IT Help Desk Technician
Dubak Electrical Group is looking to hire a full-time Information Technology Help Desk Technician to join our team in LaGrange, Illinois. This position provides support to end users on a variety of issues through identifying, researching, and resolving technical problems...
Full time
Temporary work
Internship
Work at office
Local area
Dubak Electrical Group
La Grange, IL
2 days ago
Service Desk Manager
...Manager will manage a team of Service Desk Analysts and IT support personnel, ensuring efficient... ...delivery with business objectives and technology roadmaps. Manage IT service incidents... ...incidents, ensuring stakeholders are informed and updated. Mentor and train...
Work at office
Remote work
Night shift
Weekend work
Talantir
Chicago, IL
2 days ago
Client Support Analyst
$92k - $110k
...building a world where value moves like information does today. It’s big, it’s bold, and... ...treasurer. Developed with the latest technology, Ripple Treasury empowers organizations... ...management. We are hiring a Client Support Analyst to join our expanding Global team. You...
Full time
Work at office
Local area
Ripple
Chicago, IL
3 days ago
Support Analyst
$46.75k - $55k
Position: Support Analyst Reports To: Manager of Customer Support Location: Chicago Job Overview... ...across Reveal AI/Processing/Review technologies and test to assure it is functioning... ...College degree in Computer Science or Information Systems related area. Familiar with...
Temporary work
Work experience placement
Work at office
Work from home
Visa sponsorship
Reveal
Chicago, IL
2 days ago
Technical Support Representative *100% Remote*
Technical Support Representative *100% Remote* About the job Technical Support Representative *100... ...Representative to be a critical part of our Technology Team and join our mission of revolutionizing Healthcare Information Technology. The ideal candidate is a self-starting...
Remote job
Work experience placement
Flexible hours
Arsenault
Chicago, IL
4 days ago
IT Support Technician
$40k - $48k
...,000 USD - $48,000 USDAbout SpiderRock Technology Solutions LLCSpiderRock Technology Solutions... ...the world.We are searching for an IT Support Technician that will complete and... ...LOOKING FORAssociate or bachelor degree in Information Technology related field of study with...
Temporary work
Work at office
Remote work
DEEL
Chicago, IL
3 days ago
Service Desk Analyst
...workplace by driving value through technology and operational excellence.... ...service portfolio, supported by an ecosystem of digital innovators... ...an experienced Service Desk Analyst (2nd Shift) to join our IT... ...will provide more specific information about the salary range,...
Hourly pay
Full time
Temporary work
Work experience placement
Local area
Remote work
Afternoon shift
RL Canning, Inc.
Chicago, IL
3 days ago
Service Desk Lead (Senior)
..., staffing schedules, escalations, VIP support, service quality, knowledge practices,... ...Chief and prepares communications, status information, and recommendations for release... ...'s or bachelor's degree in information technology or a related field. ~ Minimum...
Contract work
For contractors
Local area
Remote work
Shift work
Decisionpoint Corporation
Chicago, IL
1 day ago
Service Desk Analyst
$51k - $70k
...purpose of this role is to provide technical support services to staff enabling them to... .... Job Description: Americas Enterprise Technology is shifting from a support model that... ...Education & Experience Bachelor's degree in Information Technology, Computer Science, or a...
Permanent employment
Full time
Contract work
Temporary work
Work at office
Local area
Flexible hours
Shift work
Dentsu
Chicago, IL
5 days ago
Technical Support Specialist
$75k - $85k
...- 110 North Wacker Drive, Suite 2700 Technology Services Technology Services (TS) is responsible... .... Job Description The Technical Support Specialist serves as the face of... ...Bachelor’s degree in computer science, Information Technology, or related field, or equivalent...
Temporary work
Work at office
Local area
Remote work
Brookfield Asset Management Inc
Chicago, IL
5 days ago
End-User IT Support Technician: Windows & 365
Dubak Electrical Group in LaGrange, IL is hiring a full-time Information Technology Help Desk Technician to join our team. You will provide first-level support to end users, identify and resolve technical problems, and assist with hardware/software installation and maintenance...
Full time
Dubak Electrical Group
La Grange, IL
5 days ago
Helpdesk Analyst
...Orchard Rd Skokie, IL 60077 The Help Desk Analyst will provide the first level of... ...service problem diagnosis and phone/email support to employees throughout the... ...customer service. Solid understanding of Information Technology equipment; i.e. laptops, printers, wireless...
Temporary work
Work experience placement
Work at office
Local area
Remote work
Weekend work
Afternoon shift
Trilogy Behavioral Healthcare
Chicago, IL
5 days ago
Level 1 Desktop Support Analyst
Location: Lombard, ILThe Level 1 Desktop Support Analyst will join our growing team in Lombard... ....Document hardware configuration information, software configuration administration... ...AnalystBachelor's Degree in Information Technology or related field or relevant experienceAbility...
Full time
Remote work
True Group, Inc.
Chicago, IL
4 days ago
Technical Support Engineer
$60k - $90k
...Technical Support EngineerAs a Technical Support Engineer, you will unblock customers when they face technical obstacles... ...customer issues.Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering,...
Work at office
3 days per week
FloQast
Chicago, IL
1 day ago
Trade Floor Support Engineer
$175k - $250k
Trade Floor Support EngineerWe are seeking a highly skilled and motivated Trade Floor Support... ...a critical role in ensuring seamless technology operations, proactively addressing... ...communicate with stakeholders, keeping them informed of issue status and resolutions.Leverage...
Work at office
Remote work
Night shift
Weekend work
Millennium Management
Chicago, IL
1 day ago
Technical Admin
$70k - $80k
...Technical Administrator to provide administrative and program support to its Technical Services department. This role will be responsible... ...and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and...
Temporary work
Work at office
Remote work
Monday to Friday
LaSalle Intelligent Solutions
Chicago, IL
3 days ago
ICT Engineer Mission Critical
...technical expertise to the design and coordination of information and communication technology systems on complex projects. About HEDWe are a team that... ...design deliverables, resolves cross-discipline issues, and supports client communication. ICT Engineers at this level...
Work at office
Work from home
HED
Chicago, IL
2 days ago
Senior Trade Support Engineer - Asian Shift
$140k - $180k
...focus on trading excellence combined with technological innovation has equipped us with a best-... ...in the industry.As a Senior Trade Support Engineer on the Asian shift at Geneva Trading... ...clear evidence, keeping trading teams informed via standard communication protocols,...
Permanent employment
Immediate start
Remote work
Shift work
Night shift
Weekend work
Afternoon shift
Geneva Trading
Chicago, IL
4 days ago
Technical Developer / Analyst
$88.9k - $151.1k
...sophisticated clients using leading technology and exceptional service. The Technical Developer / Analyst is responsible for the... ...development, implementation, and support of Compliance and Financial... ...s degree in computer science, Information Technology, Information Systems...
Full time
H1b
Worldwide
Flexible hours
Night shift
Northern Trust
Chicago, IL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Information Technology Support Analyst. Be the first to apply!