Program Specialist - Front Desk Receptionist

Job Description

Job Description

CSET is recruiting for an energetic and friendly front desk Receptionist for the Tulare Employment Connection. Successful candidate will have 1 or more years of customer service experience preferred. Bilingual in Spanish is helpful but not required. Knowledge of general office procedures such as answering phones, directing callers, receiving and directing walk-in customers is essential.

SCOPE OF WORK:

The purpose of this position is to ensure CSET is represented in a highly professional manner, always with courtesy, and
respectful of individuals seeking information or community assistance. The incumbent of this position will operate the
telephone communication system, perform clerical work and assist with the coordination and implementation of CSET
programs by handling routine office duties.

ACCOUNTABILITIES:

• Provides customers with an overview of services available.
• Operates telephone communication system. Answers incoming calls, greet callers, provides information, transfers
  calls and/or take messages as necessary.
• Provides exceptional customer service for individuals from various backgrounds that includes efficient, precise, and
  courteous communication in a dignified environment.
• Greets persons entering establishment, determines nature and purpose of visit and directs or escorts them to specific
  destinations.
• Inputs participant data into computer system, tracking logs, and schedule appointments as needed.
• Relays and routes verbal and written messages.
• Performs clerical duties, such as typing, scheduling appointments, and sorting mail.
• Prepares and modifies documents including correspondence, flyers, memos and emails.
• Trains participants in front office procedures including customer service, office phones and services provided.
• Provides information about the agency such as location of departments or offices, employees within the
  organization, and services provided.
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies,
  and other applicable operating rules, policies and procedures.
• Participates in training and professional development to build required knowledge for the position.

SKILLS & ABILITIES:

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional
  manner.
• Ability to accurately record and deliver information and maintain confidentiality of restricted information.
• Ability to multitask and provide excellent customer service simultaneously.
• Ability to work in a fast pace environment.
• Ability to develop and maintain effective working relationships with co-workers, members of other agencies and the
  general public.
• Ability to deal with individuals in a calm, professional, friendly and patient manner.
• Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating
  system including Microsoft Office applications (Word, Excel, and Access) and program data base and type 40 wdm.
• Possess communication skills, research abilities, flexibility and an ability to work well with others.
• Ability to read and interpret documents.
• Ability to write routine correspondence.
• Possess excellent organizational skills and attention to details.
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy
  information in a clear and detailed manner.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.

WORK CONDITIONS & ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions. This position is typically situated in a standard office environment resulting in little exposure to the
weather and requiring no unusual physical abilities.

• Must have the visual ability to perform detailed work at close distances (computer screens).
• Must be able to sit for long periods.
• Must be able to bend, stoop and reach.
• Must be able to perform substantial movements (motions) of the wrists, hands, and/or fingers.
• Must be able to exert physical effort in light work involving lifting, carrying, pushing, and pulling.
• Must be able to read, understand, and explain various forms and written material.

Pay Range: $18.64-19.97 per hour, depending on qualifications and experience. This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with California and federal law.

CSET is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, ancestry, medical condition, military or veteran status, or any other characteristic protected by federal, state, or local law.

CSET complies with the California Fair Employment and Housing Act (FEHA) and will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Act. Reasonable accommodations are available for applicants and employees with disabilities upon request.

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility of this position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.