Meetings & Events Software Implementation Lead

Position Overview

We are seeking a Meetings & Events Software Implementation Lead to optimize and standardize TripleSeat, a meetings and events management platform, and prepare it for rollout across additional locations.

The ideal candidate combines corporate Meetings & Events experience with hands-on software implementation, workflow optimization, or project management experience. This role focuses on making TripleSeat more functional, improving reporting, documenting processes, and training employees.

Key Responsibilities

• Optimize and troubleshoot TripleSeat workflows, dashboards, and system functionality.
• Standardize templates, processes, and best practices across multiple locations.
• Test system functionality and identify opportunities for improvement.
• Develop operational reports, system documentation, and training materials.
• Support multi-site rollout and implementation activities.
• Train employees and transition standardized processes to Operations.
• Assist with BEO setup, vendor coordination, and meeting-room booking workflows.
• Manage implementation timelines and collaborate with Meetings & Events and Operations teams.

Required Qualifications

• Strong corporate Meetings & Events experience.
• Experience with event-management or meeting-room software.
• Background in software implementation, systems optimization, process improvement, or project management.
• Strong documentation, reporting, training, and troubleshooting skills.
• Ability to work independently in a fast-paced corporate environment.

Preferred Qualifications

• Hands-on experience with TripleSeat ; experience with EMS, Condeco, Cvent, or similar platforms also considered.
• Experience with software rollouts, workflow standardization, and employee training.
• Familiarity with BEOs, food and beverage operations, and conference-room booking systems.