Retail Associate

Retail Associate

Responsible to the Director of Donation Center Operations. Retail Associate will be responsible for greeting customers and determining what each customer wants/needs. Describe merchandise and explain use/operation and merchandise to customers. Build relationships with customers and recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases, and receive/process cash or credit payments. Have current knowledge of what is "fashionable" and/or "trendy". Have a knowledge base of current designers and products. Maintain knowledge of all sales, as well as policies regarding payment and exchanges, and security practices.

Responsibilities and Duties

• Accept and sort donated merchandise.
• Use of sales equipment.
• Ability to respond effectively to changing demands.
• Working knowledge of Microsoft Office products.
• Problem solver.
• Carry merchandise into the stores and stocking shelves.
• Greet customers/donors in a friendly manner at all times.
• Maintain a clean, orderly, and visually attractive store and processing areas.
• Work harmoniously with staff, volunteers, and community partners.
• Respond to phone calls/messages and email messages.
• Requires working on Tuesday - Saturdays. Hours and days may adjust based on store needs.
• Coordinates, maintains paperwork, and directs the activities of store volunteers.
• Responsible for daily closeout of the cash register and credit card sales, counting the till daily and balancing it with the sales reports.
• Produces communication materials for the store including signage and social media content.
• Coordinates community service volunteers and tracks their required hours for reporting purposes.
• Ability/willingness to perform other positions within the donation center, boutique and thrift operation.
• Performs other duties related to the position as assigned.

Accountability: Areas in which the position is accountable/responsible:

• Records: Record and reconcile daily sales/transactions that occur at the thrift store.
• Volunteers: Record all community volunteer hours and paperwork.

Supervision Responsibility:

• Supervises volunteers.

Requirements

Education/Training/Experience

• High School Diploma (or GED or High School Equivalence Certificate)
• Previous work-related skill, knowledge, and/or experience in sales/inventory/relationship management.

Certification or Licensing Requirements

• Valid Florida driver's license, acceptable Motor Vehicle Report, active driving insurance, and dependable transportation is required. Two years driving experience is required.
• Requires 24-hour FCADV Core Competency training and additional 6-hours (30-hours total) to qualify for privilege status.
• Requires on-going 16-hours of Domestic Violence related training after the first year.

Specialized equipment or machines used in the course of the duties of the position:

• Cash register and computer skills and working knowledge of Microsoft Office and spreadsheet software.

Physical Demands

• Standing for an extended amount of time; including, but not limited to 6-8 hour time periods.
• Requires up to 50 lbs. to be lifted.
• Walking, standing, using hands, stooping/kneeling and reaching are required in the course of job duties.
• Noise level is moderate.
• Specific vision abilities required by this position include close vision, color vision, depth perception, and ability to focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• The work environment of this position is that of a retail store and/or warehouse with a normally moderate noise level. The warehouse and a portion of the store are not air-conditioned, so employee must be able to perform the essential functions of this job in both air-conditioned and un-air-conditioned spaces.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Remarks:

• Requires working on Tuesday - Saturdays. Hours and days may adjust based on store needs.
• Must have ability to lead with confidence and minimal supervision.
• Requires good communication skills, both written and oral.
• Must have an understanding of domestic violence issues.
• Discretion in dealing with confidential material, flexibility and tolerance for others is required.
• High ethical and professional standards, sound judgement and ability to function independently are required.
• Must be able to work harmoniously with participants, volunteers, staff and public.
• Often requires an immediate response to an email, text or phone message; will require day, night and weekend hours.
• Employee must have ability and desire to function as part of a team, yet work with a high degree of autonomy.

Behavior Expectations

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook. We are…

• Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.
• Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.
• Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.
• A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.
• Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.
• A Safe Space. Safety leads each interaction with survivors.
• Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.