Case Manager Specialist

PAY RATE:

$23.98 - $25.24 Per Hour

BENEFITS:

VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Case Manager Specialist I provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan. Provides service linkages and support systems to ensure identified needs are met. Care Coordination, Case Management of assigned case load, System and Housing Navigation. Coordinates individualized planning with clients to meet short- and long-term needs. Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals. Must drive to client meetings and home visits on a regular basis. Acts as advocate for client before judicial, community, social service, and administrative bodies as needed. Facilitates support groups and client participation as appropriate, documents and charts group education sessions clearly and concisely.

ESSENTIAL DUTIES:

Services for this position must be provided on-site; the position requires incumbents to report to work on-site each day of active employment. Assessment: through individual meetings on a regular basis and as part of the Case Management team develop a detailed plan of action to meet the client’s needs, set goals, and find the necessary resources to meet those goals. Coaching and Social Support – accompany participants to activities and services, facilitate group education sessions. Coordinate Care and Case Management of assigned case load as part of team, connecting participants to appropriate services. Advocacy for participants before other agencies/community settings. Capacity Building – motivating participant progress. Outreach and Engagement – meet participants and bring them into programs. Other duties as required and may be subject to change.

MANDATED REPORTER

All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

REQUIREMENTS:

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications. Valid California Driver’s license and reliable vehicle in order to make home visits. Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

Associate’s Degree in Social Work or related field or combination of education and relevant experience (two years’ total). Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

Minimum 1-year general experience in case management or similar social services role.

PREFERRED QUALIFICATIONS:

Counseling Certification. 2 years of experience working with target population. HMIS navigation. Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. #J-18808-Ljbffr Volunteers of America Los Angeles