ServiceNow Enterprise Architect

ServiceNow Enterprise Architect

Immediate need for a talented ServiceNow Enterprise Architect. This is a fulltime opportunity with long-term potential and is located in Charleston, SC (Onsite).

Pay Range: $148000 - $150000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Architecture Leadership
• Own the end-to-end architecture strategy for Assure Smart Apps and related insurance platform capabilities.
• Define target-state architectures across user experience, workflow automation, orchestration, integrations, and core insurance systems.
• Establish architectural standards that enable scalability, security, resilience, observability, and long-term maintainability.
• Drive modernization initiatives while ensuring platform stability, upgradeability, and operational excellence.
• Partner with architecture and engineering leadership to align technology investments with business objectives.
• Platform & Solution Design
• Develop reusable architecture patterns, reference architectures, and integration frameworks.
• Champion API-first, event-driven, and configuration-over-customization approaches.
• Define clear architectural boundaries across ServiceNow, Assure Platform services, orchestration layers, and enterprise applications.
• Enable modular, loosely coupled solutions that reduce complexity and eliminate duplication of business logic.
• Ensure solutions support enterprise-scale deployment across multiple insurance clients and environments.
• Technical Leadership & Governance
• Translate business and product requirements into scalable technical architectures.
• Guide engineering teams on workflows, APIs, integrations, data models, security, and user experience design.
• Lead architecture reviews, technical governance forums, and key technology decisions.
• Identify architectural risks, technical debt, and opportunities for continuous improvement.
• Establish engineering best practices across development, testing, deployment, and operations.
• Integration, Security & Data Architecture
• Define secure integration patterns across policy administration, billing, claims, customer, and document management platforms.
• Architect solutions using modern integration approaches, including APIs, microservices, and event-driven patterns.
• Ensure compliance with security, privacy, regulatory, and audit requirements.
• Design solutions for high availability, fault tolerance, performance, and operational visibility.
• Promote strong data governance and synchronization strategies across enterprise platforms.
• Innovation & Transformation
• Evaluate and incorporate AI, automation, analytics, and intelligent workflow capabilities where they deliver measurable business value.
• Assess emerging technologies and drive adoption through governed architecture standards.
• Collaborate with Product, Engineering, Operations, and business stakeholders to accelerate digital transformation.
• Help shape the future evolution of insurance technology platforms.
• Mentorship & Influence
• Mentor architects, engineers, and technical leaders.
• Promote architecture excellence, platform thinking, and engineering discipline.
• Build alignment across distributed teams and cross-functional stakeholders.
• Influence technical strategy at both project and enterprise levels.

Key Requirements and Technology Experience

• Must have skills: ServiceNow, Architect, Insurance
• 10+ years of experience in software engineering, solution architecture, or enterprise architecture.
• Proven experience designing and governing enterprise-scale SaaS and platform-based solutions.
• Strong expertise in cloud-native, API-first, and event-driven architectures.
• Demonstrated ability to lead architecture initiatives across multiple teams and stakeholders.
• Experience communicating complex technical concepts to both technical and executive audiences.
• ServiceNow Expertise
• Scoped Applications
• Flow Designer
• Integration Hub
• UI Builder
• CMDB
• Service Catalog
• Automated Test Framework (ATF)
• ServiceNow governance and operating models
• Multi-instance environments
• Upgrade and release management
• Source control strategies
• DevSecOps practices
• Enterprise ServiceNow implementations
• SaaS and multi-tenant platform architecture
• Microservices and distributed systems
• REST and GraphQL APIs
• Event-driven integration and orchestration
• Enterprise integration patterns
• Data governance and synchronization strategies
• Observability, resiliency, and performance engineering
• CI/CD pipelines and modern DevOps practices
• Cloud architecture principles
• Insurance Domain Experience
• Experience with insurance technology ecosystems, including:
• Policy administration platforms
• Claims management systems
• Billing platforms
• Customer engagement solutions
• Document management systems
• Insurance data platforms
• Modern insurance administration platforms
• Experience with insurance core platforms such as Guidewire, Duck Creek, Sapiens, Majesco, or similar solutions is highly desirable.
• Strong stakeholder management and communication skills.
• Ability to influence engineering, product, operations, and executive leadership teams.
• Experience participating in or leading Architecture Review Boards (ARB) and governance forums.
• Ability to balance strategic architecture vision with practical delivery execution.
• Bachelor's or Master's degree in Computer Science, Engineering, or related discipline (or equivalent experience).
• ServiceNow Certified Technical Architect (CTA) strongly preferred.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications (ITSM, ITOM, App Engine, etc.) are a plus.