Veterans Service Representative (AQRS)
US Department of Veterans Affairs
Job Title
Veterans Service Representative AQRS
Duties
Help
Duties include, but are not limited to:
- Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
- Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. Reviews are used for station-level feedback and improvement.
- Reports authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
- Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
- Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
- Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
- Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
Promotion Potential
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12.
Work Schedule
Full-time, Monday- Friday, 08:00am to 04:30pm
Work Schedule Flexibility
May be available at supervisor's discretion.
Telework
This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual Position
This is not a virtual position
Position Description/PD#
Veterans Service Representative AQRS, 37136A (GS12),41680A (GS11)
Relocation/Recruitment Incentives
Not Authorized
Financial Disclosure Report
Not required
Bargaining Unit
Yes
US Department of Veterans AffairsVacancy posted 3 days ago
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