Enrollment & Outreach Coordinator
Family Care Health Centers
I. BASIC FUNCTION:
Responsible for outreach and enrollment assistance for current patients of Family Care Health Centers (FCHC), as well as, residents in the centers' service area regarding their health insurance options under thefederal insurance exchanges, Missouri (MO) HealthNet and Children's Health Insurance Program (CHIP). The Enrollment & Outreach Coordinator will facilitate enrollment in the Health Insurance Marketplace. II. INTERDEPARTMENTAL RELATIONSHIPS: Department Officer: Chief Operations Officer Reports to: Community Health Director Supervises: None III. PRIMARY RESPONSIBILITIES: 1. Provides outreach and enrollment assistance for current patients of FCHC, as well as, residents in
the centers' service area regarding their health insurance options. Responsibilities include: • Helps individuals understand and access affordability options (federal insurance exchanges,
MO HealthNet and CHIP) following all training guidelines. • Provides information and assistance in a fair, accurate, and impartial manner. • Provides information and assistance in a manner that is culturally and linguistically
appropriate to diverse communities and accessible to individuals with disabilities. • Consults with FCHC staff and community support groups to identify opportunities for
providing outreach regarding affordable health insurance options. 2. Enrollment Assistance (80%) Responsibilities included: • Assists persons with enrollment in a federal insurance exchange, MO HealthNet, or CHIP
per FCHC's work plan. • Tracks the status of applications and assists in completing enrollment process. 3. Outreach (20%) Responsibilities included: • Provides outreach for patients and staff in support of understanding affordable health
insurance coverage. • Provides education to health center staff at all sites regarding insurance options so that they
can assist in educating their patients/clients. • Provides educational materials regarding insurance options to community partners including
health departments, hospitals, urgent cares, physicians' offices, and human services
agencies, and collaborate and coordinate outreach efforts with them. JOB DESCRIPTION DEPARTMENT: HEALTH OPERATIONS JOB TITLE: ENROLLMENT & OUTREACH COORDINATOR ENROLLMENT & OUTREACH COORDINATOR Page 2 of 2.
• Delivers presentations to community groups both on-site and off-site. • Represents the health center at health fairs and other events to provide education regarding
health insurance coverage. IV. PERIODIC DUTIES: 1. Contributes to Health Center community health activities outside of regular job responsibilities. 2. Participates in Health Center staff problem solving groups. 3. Participates in all trainings required for this position. 4. With the Chief Operations Officer and Community Health Director, participates in meetings
regarding program evaluation. 5. Attends and participates in department meetings, etc. as assigned. 6. Performs other duties as assigned. V. WORKING RELATIONSHIPS: Inside Health Center: All inclusive. Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance companies, Medicare/Medicaid, physician offices, etc. VI. QUALIFICATIONS: 1. High School Diploma or G.E.D. Certificate required; Bachelor's Degree preferred. 2. Knowledge and demonstration of eligibility and enrollment rules; knowledge of qualified health
plan options; knowledge of privacy and security standards. 3. Experience and demonstrated ability to work effectively and independently with the underserved
and vulnerable populations. 4. Ability to successfully complete all required and applicable federal and/or state consumer assistance
training; obtain license as an enrollment specialist, if required. 5. Excellent communication skills with advanced computer skills. 6. Maintain a valid driver's license; ability to travel between health center sites and throughout the
health center's service area. ENROLLMENT & OUTREACH COORDINATOR Page 3 of 3. VII. CONTINUING EDUCATION: Satisfactory maintenance of continuing education, where applicable. VIII. CONFIDENTIALITY: Respect for and maintenance of client and staff confidentiality is required. The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be
considered a detailed description of every responsibility/duty (requirement) of the job (holder)
Vacancy posted 4 days ago
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