Transportation Assistant

US Department of Veterans Affairs

North Little Rock, AR

Job Title

Job Description

Major duties include but are not limited to:

Answers inquiries in person and via telephone from patients and/or families regarding eligibility for transportation services including air ambulance, commercial air, taxi, ambulance, and personal transportation.
Serves as point of contact for clinical staff regarding eligibility for transportation services.
Interviews individuals to obtain information to determine eligibility and legal entitlement for transportation services.
Interprets and applies policies, regulations, and laws to insure Veterans meet eligibility requirements for benefits.
Advises individuals and their beneficiaries or representatives of financial obligations and their rights to appeal.
Addresses a variety of benefits and/or obligations regarding transportation services.
Maintains familiarity with public laws pertaining to Veterans benefits, state commitment laws, worker's compensation, humanitarian services, reimbursable insurance, third party billing, privacy act and release of information.
Exhibits tact and diplomacy during interactions with patients, staff, and co-workers.
Communicates in person, via telephone, via electronic mail and through shared documents with coworkers and supervisors.
Communicates with a variety of individuals including physicians, nurses, technical support staff, Veterans, and Veterans' families.
Enters information into computer system (patient registration, disposition, record tracking, appointment management, etc.).
Uses complex patient databases to track eligibility, enrollment status, and demographic information.
Performs regular reconciliations and adjusting account balances related to special mode transportation services. Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment.
Manages and correctly determines which fund control points to utilize when processing authorizations and payments.

Work Schedule: Monday - Friday 7:30AM - 4:00PM (Subject to change based on the needs of the Agency)

Telework: Unavailable

Virtual: This is not a virtual position.

Position Description/PD#: PD99910S

Relocation/Recruitment Incentives: May not be authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

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Vacancy posted 1 day ago

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