Customer Service Representative

Customer Service Representative

We are seeking a talented individual to join our team at Torrent. This role will be based in Kalispell, MT or Broomfield, CO. The position is a hybrid role that requires at least one to three days a week in the office.

This position handles standard customer inquiries about company products and services via phone and email, documenting and monitoring calls and transactions. Requests and verifies additional or missing information from customers by phone or written correspondence, and tracks client and product order information—logging data in spreadsheets or CRM systems to support call-center monitoring and reporting.

We will count on you to:

• Help respond to standard customer inquiries regarding the products and services the Company offers.
• Answer, document and monitor call center calls, emails and transactions.
• Request additional/missing information from the customer via letter or telephone call to answer customer inquiries.
• Track client and product order information and log client data in spreadsheets to assist with monitoring call center activity.

What you need to have:

• Excellent verbal and written communication skills; experience handling customer inquiries via phone and email and requesting/verifying missing information.
• Strong attention to detail with proven ability to document interactions, track orders, and manage client/product data in spreadsheets or CRM systems.
• Customer-service oriented with the ability to manage multiple inquiries, follow up promptly, and support call-center monitoring and reporting.

What makes you stand out:

• Insurance experience; preferred flood.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Torrent Technologies is the leading flood insurance solutions provider in the US. Its integrated suite of business software platforms along with simplified private flood insurance, and customer-focused service and support solutions, have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and innovative private insurance products.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $34,500 to $73,300.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: August 31, 2026