Field Service Technician

Bell & Associates is seeking a Sr Field Service Technician, this position is remote with an estimated 70% travel to customer sites and based in the Milwaukee area.

We are looking for a Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Support equipment and systems at customer production facilities.
• Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.
• Manage travel and expenses through expense management software while following company policies.

Qualifications

• Proven field service and technical service experience and aptitude
• Ability to troubleshoot, test, repair and service technical equipment
• Willingness to travel up to 70% of the time (primarily domestic / USA)
• Read and interpret technical manuals, blueprints, diagrams
• 2+ years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred.
• Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems.
• Experience with mechanical process equipment such as pumps, valves, meters and other components.

Preferred Qualifications

• Food & Beverage processing equipment experience
• Proficient knowledge of mechanical, electrical and process systems used in the food & beverage production industry.
• Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline.