Senior Hardware Product Manager

Product Manager

Sportworks is seeking a Product Manager who thrives at the intersection of customer insight, technical complexity, and strategic decision-making, with a passion for multi-modal transportation.

This role owns the product roadmap and leads the development of a world-class portfolio that drives growth, strengthens market leadership, and delivers meaningful customer value by balancing sustaining improvements with bold innovation.

Operating in a complex, multi-stakeholder environment, the Product Manager aligns the needs of cyclists, product owners, purchasers, vehicle manufacturers, and AEC decision-makers. The portfolio focuses on hardware-based bike storage and transport solutions and is evolving from primarily mechanical products to integrated electrical and connected systems, developed in close collaboration with the digital team.

As the bellwether for product, go-to-market, and customer experience performance, this role defines product vision, aligns cross-functional teams, and ensures cohesive, scalable solutions.

Essential Duties And Responsibilities:

• Drive development and full lifecycle product management of innovative bicycle parking and transport products serving complex urban mobility and infrastructure ecosystems, developing and executing a world class product and service portfolio.
• Leverage a broad, cross-functional skill set spanning customer service, manufacturing, industrial design, engineering, market research, sales, and financial analysis for mechanical and electrical products within a commercial environment.
• Obtain from market research and/or customer interviews and insights, a deep knowledge of the customer workflows, infrastructure requirements and constraints, and unmet needs. Incorporate learnings into product roadmap, commercial strategy, internal projects, processes, and standard work.
• Review and approval of all product engineering changes; Ensure technical accuracy of all customer-facing content.
• Translate market learnings into insightful market segmentation, breakthrough business models, and develop unique and compelling customer value propositions and solutions.
• Interface with customers and internal teams to develop the vision, strategic plan, and solve complex problems throughout the portfolio.
• Own the strategy and execution of product life cycle management, product pricing, positioning, margins, product line revenue/growth, and market share penetration while championing product quality and service to our customers.
• Partner with sales, service, and customers as a technical resource to resolve product questions and support successful deployments.
• Plan and execute product demonstrations and trade shows, managing strategy, logistics, setup, on-site operations.
• Create, maintain, update, and manage adherence of established standard work to support best practices for all product management aspects (new product introduction, internal product training, obsolescence, etc.)
• Participate in industry standards development and rulemaking processes relevant to Sportworks products.
• Drive strategic supply chain and industry partnership development.

Expected Behaviors Aligned With Cultural Values And Anchors:

• Is humble, approachable and self-aware of their areas of personal development and strengths.
• Complex problem solver adept at removing barriers to success. Communicates candidly with low ego, attacking the issues and solving problems always with the best interest of the organization and team in mind.
• Leverages a learning mindset and sets a "high bar" attitude to dive into, and understand the customer journey, analyzing opportunities and increasing positive outcomes.
• Demonstrates a commitment to curiosity and taking action by actively identifying areas for process optimization to enhance the overall customer journey and achieve high results.
• Relentlessly focused on identifying opportunities to add value for customers.
• Believes that making progress is better than being perfect; uses creativity and strategic thinking to create opportunities, utilizing a "plan, do, check, act" process to measure performance and adjust as needed.
• Embodies a spirit of teamwork, partnering across functions to continuously improve processes, elevate standard work, and remove obstacles to shared success,

Requirements:

Required Education, Experience And Skills:

• Bachelor's degree in physical sciences, marketing, engineering, or computer science.
• 5+ years of previous experience in a hardware-specific product management role.
• Proficient in P&L ownership, financial modeling, and forecasting for product portfolios.
• Experience with digital / SaaS connected hardware.
• Marketing and/or engineering experience that demonstrates ability to manage multiple simultaneous full product life cycles.
• Proficient with standard office software including ERP, Salesforce, Microsoft Suite.
• Customer-focused problem solver who simplifies complex issues, de-escalates challenging situations, and partners across teams to drive resolution.
• Strong organizational and analytical skills; proven ability to meet deadlines and exceed goals.
• High attention to detail. Organized, detail oriented, strong project management skills.
• An independent contributor and self-starter not afraid to challenge the status quo.

Preferred Education, Experience And Skills:

• Alignment and experience within a lean product development environment is preferred.

Physical Requirements And Working Conditions:

• Domestic and international travel is required to customer and partner locations and trade shows approximately 5-12 travel events per year. Must be able to lift up to 40 pounds at times.

Compensation & Benefits In addition to competitive pay, we offer a comprehensive benefits package to support the health and wellbeing of our employees.

Benefits include:

• Paid holidays and paid time off
• Medical, dental, and vision coverage (with employer contribution to each)
• Simple IRA with 3% employer match
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Life Insurance and AD&D plans
• ORCA Passport benefit for new hires