Student Services Specialist

Position Purpose:

The Student Services Specialist will assist in the planning of Charis student events at the Woodland Park campus. This position will assist in the success of these events by scheduling event meetings with stakeholders, maintaining meeting and event-related documents, reviewing marketing assets and websites, following up on action items, monitoring and reporting on event progress, and providing onsite event oversight and support.


The Student Services Specialist will also support the Student Services area by providing customer service to Charis students, staff, and guests. This role will handle inbound phone and email communications, create and resolve tickets, and update student records utilizing internal systems.

Essential Duties:

• Schedule event meetings with key stakeholders to discuss event goals, tasks, and deadlines
• Effectively communicate event statuses and updates to project timelines and risks with Leadership
• Track and monitor the progress of Charis student events, ensuring task completion within project deadlines
• Review the previous year's debrief document, noting any event gaps, and propose an improvement plan
• Review event-related marketing assets, videos, websites, etc., and propose revisions as needed
• Provide onsite oversight and support of Charis student events to ensure the event is executed according to plan
• Create and compile debrief documents upon event completion
• Manage event project trackers, systems, files, and documents to ensure accurate, up-to-date information
• Gain a working knowledge of and utilize all Student Helpdesk systems, Learning Management System (LMS), Student Information System (SIS), Customer Relationship Management (CRM), and any other applicable Charis system
• Update student records in a timely and accurate manner
• Handle inbound phone calls, emails, and other means of communication from students, staff, and guests, and ensure those requests are routed to the appropriate department and/or resolved in a timely manner
• Create, update, respond to, and close student tickets
• Maintains compliance and confidentiality with institutional policies regarding student records and communications
• Perform general administrative and office duties within the student services department
• Attend team and department meetings
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Excellent organizational skills and strong attention to detail
• Ability to draft professional documents and communications
• Effective written and verbal communication skills
• Ability to work independently with little supervision
• Excellent time management skills and ability to work under tight deadlines
• Professional, positive attitude with strong interpersonal skills
• Strategic mindset with the ability to identify gaps, utilize problem-solving skills, and propose solutions
• Ability to prioritize and manage multiple tasks and deadlines
• Proficient in Microsoft Office programs (Word, Excel, Outlook, and PowerPoint)
• Ability to learn and utilize new systems quickly

Requirements:

• Must have a personal relationship with Jesus Christ
• Must sign the Statement of Faith
• A high school diploma or equivalent education is required
• A Charis Bible College graduate is preferred
• An associate's degree or equivalent is preferred
• Must pass all required checks

Experience:

• A minimum of 2 years of administrative experience is required
• Experience using project management software (Monday.com) is preferred
• Experience overseeing teams or projects is preferred
• Compensation is commensurate with experience

We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth


About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God's people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?


If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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