Manager, Line Service (JFK)

The Line Service Manager is responsible for leading and overseeing all Line Service Technicians at this location. This role is responsible for ensuring a highly productive, safety-focused, and customer-centric operation while maintaining peak performance of personnel, equipment, and facilities. The Line Service Manager leads by example, drives operational excellence, and fosters a culture of accountability, engagement, and continuous improvement. Through strong planning, communication, and leadership, this role ensures consistent service delivery aligned with company standards and operational goals.Operational Leadership & ExecutionLead and manage day-to-day line operations, ensuring efficient execution of all scheduled and unscheduled activitiesCoordinate staffing schedules to meet operational demandsCarry out Line Service Technician duties as needed to support the teamEnsure completion of all required shift duties, checklists, and operational proceduresIdentify and resolve operational issues using sound judgment and established policiesManage and execute special projects as assignedTeam Leadership & DevelopmentMotivate, coach, and develop Line Service Technicians to achieve performance goalsMentor and support Shift Leads in managing daily operations across all shiftsOversee training programs in coordination with the Line Service Trainer to ensure standards are upheldEnsure all personnel are trained and compliant with company SOPs and operational standardsFoster a positive, respectful, and high-performing team environmentSafety, Compliance & Quality AssurancePromote and maintain a strong safety culture aligned with SMS and company policiesOversee ramp safety procedures and promptly address safety concernsEnsure adherence to all company policies, SOPs, and regulatory requirementsLead IS-BAH/Safety Program initiatives and committees to improve safety performanceEnsure incident reporting, investigation, and corrective action follow-throughProtect customers, employees, and equipment from harm at all timesCustomer Service ExcellenceDeliver and uphold a high standard of customer service for crew, passengers, and clientsContinuously challenge and improve the customer experienceMaintain a professional and positive company image with all stakeholdersFuel Operations & Resource ManagementOversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL)Manage departmental budgets, including labor and operational expensesMonitor equipment performance and report malfunctions or damage to the General ManagerReporting & CommunicationComplete and submit required reports accurately and on timeCommunicate effectively with team members, leadership, and cross-functional partnersPerform additional duties as assigned by leadership.Experience in FBO or aviation line operationsPrevious leadership or management experienceDemonstrated experience in a high-service environmentStrong leadership, communication, and organizational skillsAbility to motivate and develop teams in a fast-paced environmentWorking conditions and physical demands for this role –Routine exposure to outdoor weather conditions, including heat, cold, and precipitationExposure to fumes, noise, moving mechanical parts, and vibrationWork environment is typically loud and physically demandingRegularly required to stand, walk, and use hands and arms to handle equipmentFrequently required to climb, balance, stoop, kneel, crouch, sit, or crawlMust be able to lift and/or move up to 75 poundsNote: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Predictive Index Assessment –Please click on the link below to complete a behavioral assessment. This step is required. Aviation’s Pay Range –$70,000- $80,000 + bonus + benefits.The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.Equal Employment Opportunity –Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.If you require accommodations during the interview process or have questions, please contact View email address on click.appcast.io. #J-18808-Ljbffr MODERN AVIATION INC