Account Manager (United States)

Dad/Talent Acquisition Manager @ Workyard Workyard is a fast-growing venture backed startup that is developing an innovative workforce management platform for the construction market. In an industry where $300 billion is spent annually on labor, we are fundamentally changing the experience for companies and workers by adding trust, transparency, and technology to workforce management and enable smarter business decisions. As an Account Manager, you will be responsible for client upgrades and annual renewals, ensuring that we can capture and/or retain revenue at the most critical phases of the customer journey. You'll be an active player in our growth, working with your current book of business to maximise upgrades and customer growth This is a remote role within the US, and requires full US working right Responsibilities iesConsistently prospect your book to find opportunities to upsell and upgra de.Develop a deep understanding of your customer po ol.Deeply understand and communicate product features, product positioning and the value proposition for custom ersPerform live demos of new features and create sharable recordi ngsCommunicate product updates, enhancements, and industry insights to clie ntsProvide customer support where needed to overcome objections for renewals and upgra desIntroduce customers to the referral program and build customer advocat es.Assist with inbound support chann Requirements ents4+ years of driving upgrades and retention with a track record of 100% or higher net reten tionStrong background in inside sales is benefi cialExperience working to target in an account management or customer success roleExperience with nurturing a pipeline of upgrades with current clients without sacrificing relations #J-18808-Ljbffr