TECHNOLOGY SUPPORT SPECIALIST I

Technology Support Specialist I

School District Of St. Johns County

Job Description: To provide school based technical support for student, teacher and staff computers, school software and classroom technology. Each employee of the St. Johns County School Board will model the six pillars (as defined by Character Counts!) of the character education program.

Qualifications:

(1) Associate's Degree from an accredited college or university with a major or emphasis in computer science.

(2) Minimum of two (2) years progressively responsible experience in Apple and Windows OS, software and hardware support, preferably in a high-volume work environment.

(3) Equivalent experience can be substituted for the college degree on a year-for-year basis.

(4) Experience with local network support, tools and procedures are highly desirable.

(5) Valid Florida Driver's License.

(6) Satisfactory criminal background check and drug screening.

Knowledge, Skills and Abilities:

Knowledge of and experience in installing Windows 7/8 and Apple operating systems. Experience with troubleshooting hardware and software issues on both platforms. Experience in maintaining and repairing Windows and Apple OS based computers. Experience with local area network deployment, Ethernet, TCP/IP and other networking equipment highly desirable. Ability to ensure the accuracy of conclusions and gathered data. Requires a valid Florida Driver's License. Ability to work independently and make accurate judgments. Ability to communicate effectively, both verbally and in writing. Ability to plan, organize and prioritize activities related to assignment.

Ability to analyze, interpret and use data in decision-making. Ability to carry out job responsibilities and handle sensitive information in a confidential manner. Ability to remain current and adaptable to new technologies as they relate to your position. Possess effective problem-solving skills. Ability to clearly articulate ideas, problems, and solutions with staff and users. Ability to quickly and systematically troubleshoot problems and implement corrective actions. Ability to be a mentor to junior/peer personnel and/or users. Ability to interact well with people at various levels in a team environment. Ability to create and maintain effective working relationships with other employees, vendors, and other agencies.

Reports To: Director, Technology Support

Performance Responsibilities:

• Provide hardware and software trouble shooting of school computer systems and associated classroom technology.
• Assist with school technology inventory.
• Installs, configures, and upgrades computer hardware, software and associated peripherals.
• Ensures hardware and software compatibility by assisting staff in ordering products and assists with the distribution and installation of these products in alignment with the IT Department's procedures.
• Coordinate warranty repair for school technology equipment.
• Recommend and advise when changes are necessary to assure proper and adequate hardware and software support in alignment with the IT Department's procedures.
• Provide hardware and software training and support to the staff in assigned schools and at school district level.
• Install and maintain virus protection and inoculation as required.
• Report phone and network related issues to the IT Department, networking staff.
• Provide training for school- based staff (as needed).
• Assist other TSS (as directed).
• Meet and deal effectively with the general public, staff members, parents, administrators and other contact persons using tact and good judgment.
• Follow attendance, punctuality, proper dress code and other qualities of an appropriate work ethic.
• Ensure adherence to good safety standards.
• Maintain confidentiality regarding school/workplace matters.
• Model and maintain high ethical standards.
• Maintain expertise in assigned area to fulfill position goals and objectives.
• Participate successfully in the training programs offered to increase skill and proficiency related to assignment.
• Demonstrate initiative in the performance of assigned responsibilities.
• Each employee of the St. Johns County School Board is charged with the responsibility of being familiar with the Character Counts! program and with modeling the characteristics of citizenship, character education and literacy.
• Serve as liaison between assigned schools and the IT District Office.
• Communicate effectively with staff and administrators.
• Respond to inquiries and concerns in a timely manner.
• Serve on school/District committees as required or appropriate.
• Provide inservice training to departments and schools upon request.
• Participate successfully in training programs, conferences and workshops as assigned or appropriate to keep abreast of current practices, programs, legal issues, and character education.
• Keep supervisor informed of potential problems or unusual events.
• Represent the District in a positive and professional manner.
• Follow federal and state laws as well as School Board policies, rules and regulations.
• Demonstrate support for the School District and its goals and priorities.
• Prepare all required reports and maintain all appropriate records.
• Participate in cross-training activities as required.
• Provide leadership and direction for assigned areas of responsibility.
• Set high standards and expectations and promote professional growth for self and others.
• Exhibit interpersonal skills to work as an effective team member.
• Utilize appropriate strategies and problem-solving tools to make decisions regarding planning, utilization of funds, delivering services and evaluation of services provided.
• Demonstrate initiative in identifying potential problems or opportunities for improvement and take appropriate action. Perform other tasks consistent with the goals and objectives of this position.

Physical Requirements:

Heavy Work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects, and ability to use hand tools.

Terms of Employment:

Salary and benefits shall be paid consistent with the District's approved compensation plan.

Length of the work year and hours of employment shall be those established by the District.

This position may be required to work beyond a 40-hour work week on an as needed basis.

Classification: Administrative, Managerial, Confidential

Evaluation: Performance of this job will be evaluated annually in accordance with provisions of the Board's policy on evaluation of personnel.

Position Code: 65035 Pay Grade: CMG01

FLSA Status: Non-Exempt

Board Approved: April 2004

Revised: January 2009 May 2015 September 2021