Logistics Specialist

Logistics And Inventory Specialist

Salary Range: $22.00 per hour

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role's starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Overview

As a Logistics and Inventory Specialist, you'll play a vital role in keeping Wayfair's Physical Retail operations running smoothly as we redefine the customer shopping experience. Your work, from managing inventory flow and conducting audits to processing shipments and resolving discrepancies, directly supports an exceptional, seamless experience for our customers.

With a sharp eye for detail and a proactive problem-solving mindset, you'll focus on inventory accuracy, exception management, and operational efficiency. The ideal candidate thrives in a fast-paced environment, partners effectively across teams, and takes ownership in building a flawless operational foundation that reflects Wayfair's commitment to retail excellence and a top-tier customer experience.

What Does a Logistics & Inventory Specialist Do?

1. Demonstrates Reliability: Be present and punctual for every shift to ensure we're ready to support customers when it matters most. Communicate proactively about any unexpected events or issues.
2. Ensure Inventory Accuracy: Conduct daily audits and maintain a robust Cycle Count Program to protect inventory integrity. Use scanning technology to track carton-level details such as condition, quantity, and location.
3. Manage Inventory Performance: Monitor aging inventory, process markdowns, execute damage write-offs, and handle vendor returns for recalls, dead stock, and overstock. Use your inventory or e-commerce experience to optimize processes.
4. Receive and Process Shipments: Unload and receive inventory carefully, including manual handling of large and heavy items. Record overages, shortages, and damages accurately.
5. Proactively Monitor Systems: Utilize order management tools and Warehouse Management Software to track inventory flow, resolve discrepancies, and keep records current. Regularly review Cycle Count data in Google Sheets to spot and fix gaps.
6. Audit Operations: Perform regular and trigger-based audits on inbound and outbound shipments to ensure accurate processing and shipping.
7. Support Operational Excellence: Use ticketing systems to manage exceptions and resolve issues. Provide feedback on tools and processes to improve efficiency based on your frontline experience.
8. Collaborate Across Teams: Work closely with logistics leaders and other departments to streamline operations and maintain Wayfair's high standards of operational excellence.
9. Adapt and Problem-Solve: Own inventory challenges, drive solutions, and ensure smooth coordination between warehouse and retail teams in a fast-moving environment.
10. Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You'll Thrive in This Role if You Have:

• Education: High School Diploma or equivalent is required.
• Inventory Control Experience: 1 to 3 years of inventory control experience, preferably in retail.
• Distribution or Logistics Experience: 1+ year in distribution or logistics is preferred.
• Open Schedule Availability: Flexibility to work nights, weekends, and holidays as business needs require.
• Customer Service Skills: Strong communication skills and ability to stay calm and professional under pressure.
• Adaptability and Problem-Solving: Comfortable with evolving tools, systems, and processes, and able to take initiative to maintain operational excellence.
• Technical Proficiency: Strong skills with Microsoft Office or Google Suite preferred.
• Detail Orientation: Highly organized with proven ability to manage complex inventory workflows and systems.

Additional Physical and Environmental Requirements:

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazardsmust adhere to all safety protocols.

What are the Benefits?

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediatelybecause work-life balance matters.
• 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employmentlearn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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