Customer Service Specialist

CSR 1017 CR 5270 UNIT A, Cleveland, TX ID#9edef0aa-6d4d-47c2-9966-b0d300fcdb4c Under daily supervision of the General Manager, the position of the CSR is responsible for greeting and seating customers; and assisting wait staff as needed. He/she is also responsible for entering tickets into the order entry system, collecting correct payment from customers; and making accurate monetary transactions. Essential Functions: Cheerfully greet customers with a smile when answering the phone and when customers enter the restaurant. Seat customers at clean table. Assist wait staff with cleaning tables and bussing. Be alert to any needs of customers while they are in the restaurant. Enter tickets in on order entry system, tell the customer their total due; make correct monetary exchanges; and smile while asking them to please come back. Requirements Physical Requirements: Have constant need (66%-100% of time) to stand without the benefit of support while behind the register or while greeting customers. Have constant need (66%-100% of time) to walk around the restaurant facility. Have frequent need (33%-66% of time) to bend/stoop/squat while wiping table and chairs; grabbing for menus and silverware; and reaching for register tape. Have occasional need (1%-33% of time) to push/pull tables together when seating large parties. Have occasional need (1%-33% of time) to reach above shoulders when lifting chairs or high chairs. Have constant need (66%-100% of time) to grasp/grip menus, silverware rolls, coin rolls, money and cleaning rags. Have constant need (66%-100% of time) for finger dexterity for such things as typing, writing, gripping, cleaning, and turning off and on lights. Have frequent need (33%-66% of time) to operate a cash register. Have occasional need (1%-33% of time) to lift/carry objects weighing between 25 and 10 pounds and frequent need (33%-66% of time) to handle objects weighing 10 pounds or less. Vision Requirements: Have constant need (66%-100% of time) to be able to see detail in such as tables and tickets. Have constant need (66%-100% of time) to be able to see beyond arms length in order to see personnel and customers. Hearing Requirements: Have constant need (66%-100% of time) to be able to hear customers and other personnel in order to communicate effectively. Speaking Requirements: Have constant need (66% -100% of time) to be able to speak with customers and other personnel in order to communicate effectively.