Program Specialist (remote)

JOB TITLE:

Program Specialist (remote)

LOCATION & SCHEDULE:

Support Office - Vancouver, Full time

COMPENSATION:

$29.04 - $45.37

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose - A BETTER WORLD FOR PETS - starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Expected Schedule: 4am & 6am

Why This Role Matters

Provide comprehensive regional support for Banfield Pet Hospitals, VCA hospitals and other MVH banners, encompassing all aspects of facilities management, including repairs, preventive maintenance, construction warranty coordination, and oversight of landlord-responsible work.

Execute and manage regionally contracted preventive maintenance programs to ensure the optimal performance, reliability, and longevity of equipment, engineered systems, and overall facility operations.

You Will

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Manage all hospital facility repairs, planned maintenance, contracted services and minor facility upgrade projects from receipt to completion in accordance with practice standards utilizing Facilities Management tracking software system (ServiceNow).

• Determine best approach and process for each repair, including managing and tracking to allocated budget for overall expense of $1M

• Interpret lease language for Landlord/Tenant repair responsibility, working closely with Lease Administration, to ensure compliance with lease and timing obligations, initiating landlord communication and potentially demand/default notifications as needed.

• Create and escalate tenant default notice requests to the Lease Administration and Legal teams collaborating to ensure lease compliance and best practice resolutions.

• Interview, evaluate, negotiate and procure contractors for repairs and national contracted preventive maintenance services. Track and report on task completion and related costs.

• Manage outside vendors and coordinate with MVH hospital maintenance associates, ensuring completion of all assigned repairs and projects.

• Source and procure needed building materials, parts and equipment to provide the necessary materials onsite for repairs such as; millwork, plumbing, electrical, flooring, and other facility repairs.

• Communicate regularly with Field Leadership and associates regarding status of repairs and project completions.

• When needed, perform market tour to assess facility and perform vendor quality control (approx. 5% travel)

• Approve, track and report all expenditures for existing Stand Alone and Acquisition hospital facility capital repair/replacement projects.

• Respond urgently and effectively to emergency facility conditions requirement immediate response to ensure continuous business operations, by quickly assessing and procuring appropriate remedies.

• Responsible to interpret new construction drawings and contracts to accurately identify general contractor warranty repairs, place GCs on notice, follow up to completion and involve Construction Managers as needed.

• Collaborate with cross-functional teams including Lease Administration, Hospital Openings, Commercial, Asset Protection, Hospital Maintenance, Design and Construction, Operations, Help Desk and others as needed to maintain hospital operations.

• Coordinate and execute large scale capital facility repair/replacement projects totaling $250k + per year. These include major sewer line replacements, full roof system replacements, parking lot dig-outs, overlays and seal coating, cladding upgrades, x-ray electrical upgrades, and others. Managing these projects requires detailed planning and complex coordination amongst field teams and multiple trades, while executing them remotely and maintaining 100% hospital operations.

• You will be a subject matter expert in all facility repairs, preventive maintenance and contracted services, facility lease responsibilities and Construction contracts while working closely with Construction, Lease Administration and field leadership teams.

• Maintain communication with Field Directors and hospital leaders to deliver high quality response to hospital repair needs.

Your Experience Should Include:

• 5 years relevant professional experience required, with knowledge of construction terms and the ability to read and interpret construction blueprints.

• Preferred Bachelor's degree, or equivalent combination of education, training and experience

• Required Proficient troubleshooting ability in electrical, plumbing, casework and general building construction is required.

• Preferred health care background (veterinary or human healthcare, pharmaceutical, etc.)

Salary range: $29.04- $45.37/ Hour

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

Does this sound like you? Want to join an organization that values Quality, Efficiency, Responsibility, Mutuality, and Freedom? Apply today to be considered and join us to advance our mission to create A BETTER WORLD FOR PETS.

What We Offer You:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.

• Medical, dental, and vision insurance for you and your loved ones.

• Fertility and family-building assistance.

• Paid Parental leave.

• Practice Paid Basic Life Insurance.

• Practice Paid Short- and Long-Term Disability.

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.

• Commuter Benefits.

• Legal Plan.

• Health Savings Account & Flexible Spending Account.

• Mental health support and resources.

• Paid Volunteering.

• Optimum Wellness Plans® for up to three pets.

• Continuing Education allowance & MED hours for eligible positions.

• Student Debt Relief (for full-time DVMs).

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.