Patient Services Representative

Patient Service RepresentativeAt Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.We are looking for team members who are passionate about high-quality care and align with our Core Values:AccountabilityContinuous ImprovementInclusionIntegrityRespectTeamworkTransparencyIf you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.Job Description:As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support.Tasks include but are not limited to:Answer all phone calls.Listen and return all voicemails left in front of office phones.Check-in new and existing patients and let the clinical staff know that the patient has arrived.Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)Check out patients (collect payments, make next appointment)Handle questions and provide information to walk-in patients.Maintain comm-log up to date with all necessary patient/parent communication information.Review the daily schedule of the clinic for any changes.Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.Review for Bonding approvalsCheck if all bondings are Approved and Active with insurance (the day before & day of the appointment).Understand cancellation policy and reiterate it to patients.Print end of the day reports.Maintain office/reception area cleanliness.Check and reply to all office emailsCheck collected payments against the report and check all credit card transactions.Call patients with outstanding balancesIn the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.Participate in Marketing eventsCash handlingOther tasks as assignedRequirementsHigh school degree or GED equivalent3 years of customer service experience2 years of patient service experienceProficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)Excellent problem solving and de-escalation skills.Excellent written and verbal communication skillsBilingual - Spanish Working Hours/ Location/Pay:Monday – Wednesday 8:45am – 5:00pmThursday - Friday 6.45am - 3:00pm2 Saturdays per monthTwo 9:45am- 6:00pm Shifts per month2235 W Cermak Rd, Chicago, IL 60608Travel required to Bucktown, Kedzie, Old Town, West Loop, Lakeview, Burbank Rate of pay - $19 - $20 Benefits (for our full-time employees)Paid Patient Service Representative TrainingTravel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)Medical, Dental, Vision, and Life InsuranceShort-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingPaid Time OffIdentity Theft Protection - LifeLockMetLawPet InsuranceFree and discounted Orthodontic TreatmentMonthly Bonuses Orthodontic Experts Management LLC