Incident Commander

Job Description

Incident Management Analyst / Incident Commander for a top enterprise technology client. This individual will serve as a central coordinator during critical technology incidents, ensuring the right teams are engaged, communications are delivered effectively, and restoration efforts remain organized and efficient. The ideal candidate has a strong background in incident management, thrives in high-pressure situations, and possesses exceptional communication skills capable of translating complex technical issues into business-friendly updates.

This role is highly visible within the organization and requires someone who can confidently facilitate bridge calls, manage incident documentation, track key performance metrics, and proactively monitor enterprise systems for potential disruptions. The successful candidate will leverage modern tools such as ServiceNow, Microsoft Teams, AI-assisted monitoring solutions, and Confluence to drive operational excellence while continuously identifying opportunities for process improvement. This is an excellent opportunity for a proactive IT operations professional looking to make a measurable impact on service reliability, incident response effectiveness, and overall business continuity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ years of incident management experience

○ Initiative and leading incident bridge calls/managing communications (written/spoken/documentation)

• Ability to work under pressure during high-visibility incidents involving executive leadership teams

• Prior experience working in a metric based role - incident response time and reporting

Experience in monitoring and evaluating dashboards while using AI to identify root cause • Big Panda/Grafana

• Working cross functional with helpdesk/internal tech teams

• PowerBI dashboard exposure

Experience utilizing Microsoft Copilot or Chat GPT for documentation and analysis