Staff Technical Writer

Onwards Together!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Location:

4 on-site days a week in Sunnyvale, CA Headquarters.

Our Team's Vision:

Our Product Management team has established a culture based on thought leadership, independence, and responsibility. Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems. Bring your visionary instincts to all stages of the product lifecycleconception, definition, development, release and post-release activitiesmanage strategic planning, feature selection, and tactical activities. This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place.

Illumio technical writers are encouraged to be fearless and have the freedom to make important decisions affecting our documentation, tools, and customer experience. We write for advanced networking and security audiences.

At Illumio, technical writers have the opportunity to create new content from scratch about an evolving technology. Each writer has a large impact on the success of the team and on the future of the company. The team's collective experience and insight help us deliver content that best serves customer needs.

Your Impact:

Are you a technical storyteller who thrives on turning complex networking and security concepts into in-app help, videos, and infographics? At Illumio, we don't just write manualswe build the bridge between sophisticated engineering and a seamless product experience for customers.

The Content Experience team is looking for a Staff Content Strategist/Technical Writer to join our team and own the content journey for our new and existing product lines. This isn't just about text on a page; it's about creating a multimedia experience using videos, learning journeys, infographics, and more to empower our users to secure their most critical workloads.

You aren't just a "writer" here; you are a product expert. You'll have the autonomy to choose the best format for the message and the support of a team that values technical depth and creative flair.

As a key member of the Content Experience team, you will:

• Be the Voice of the Product: Translate weekly cloud releases into high-impact content, from deep-dive technical guides to engaging "What's New" features that highlight the business value of our innovations.

• Own the creation, testing, and deployment of in-app help systems and tooltips.

• Deliver robust context-sensitive help features such as walkthroughs that improve user onboarding and self-service, using Pendo or similar tools.

• Create Beyond the Page: Design videos, infographics, and interactive learning journeys that cater to a highly technical audience. Embed intuitive, in-app guidance that meets customers exactly where they areproviding the right answers at precisely the right moment.

• Bridge the Gap: Collaborate directly with SMEs, Engineering, and Professional Services to capture "field-tested" best practices and solve real-world customer problems. Collaborative and Leadership Focused: Partner closely with product management, engineering, UX, and Support/Professional Service teams to build engaging and technically accurate content for a best-in-class customer experience.

• Strategize and Execute: Drive engagement by choosing the optimal mix of SEO-optimized content, video, and visuals to ensure our customers get the right information in the most digestible format. Fuel our rapid release engine by delivering technically accurate and synchronized content that launches alongside every new feature.

• Problem Solve: Use a "jobs to be done" framework to evaluate user needs, creating task-oriented documentation and videos that translate product features into immediate customer wins.

• Test and Validate: Get your hands on the product. You'll build time into your workflow to test installation and admin procedures yourself before they ever reach a customer.

• Curate Quality: From detailed troubleshooting guides to concise release notes, you ensure our documentation is the gold standard for the industry.

Your Toolkit:

• 9+ years of technical writing experience

• BA/BS in Technical Communications, English, Computer Science, or equivalent subject

• This role supports FedRAMP-related responsibilities and therefore must be filled by a U.S. citizen, as required by federal government security standards.

• Exceptional communication skills with a proven ability to distill high-level engineering jargon into a cohesive narrative for technical and business audiences.

• Quickly synthesize complex new technologies into modular in-app guidance, ensuring our customers are never more than a click away from a solution.

• Lead with agility. Expertly balance multiple deliverables while embracing the dynamic nature of agile releases.

• You aren't a stranger to the'startup hustle' or high-growth enterprise environments. You thrive on the adrenaline of fast-paced tech and know how to build scale while moving at light speed.

• 1-2 years of experience with Paligo or another CMS

• Expertise in structured authoring languages (DITA/XML) and tools such as Git, GitLab, Jira, Confluence

• Deep knowledge of network security technologies (e.g., networking, security policies)

Our Commitment

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.