Patient Access Specialist

Patient Access Specialist (Evenings 3p-11p)

Gosnold, Inc. is a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.

The Patient Access Specialist (Evenings 3p-11p) is responsible for gathering relevant pre-admission patient information accurately and in a timely manner, interpret the information and determine admission suitability or the need for higher level clinical screening. This position will respond to patient, family or professional referent calls promptly and with a high degree of sensitivity, courtesy, and professionalism. Intake Coordinator will project a warm and friendly demeanor to all patients, families, and referents.

Schedule: Rotating weekends

Essential Job Functions/Duties/Responsibilities:

• Provide excellent customer service and communicate effectively with Gosnold customers including patients, families, health care providers and other referring parties.
• Upon admission, determine preliminary payer status and verify health insurance coverage.
• Prepare and maintain accurate and complete electronic/paper patient records, reflecting current level of care and other pertinent information.
• Initiate financial interviews with clients, as necessary and collect relevant documentation and money.
• Assist with follow-up and collection activities to insure client payment for services.
• Communicate with other departments to insure maximum utilization and reimbursement.
• Clearly and accurately communicate knowledge of the programs in the Gosnold service line and optimize referrals to Gosnold inpatient, residential, family, or outpatient programs.
• Retain knowledge and awareness of key Gosnold referral accounts, i.e. clinical/medical professionals, alumni, PCP's, and prioritize their requests accordingly. Process patient records in accordance with established Gosnold standards, complete admission data entry accurately and in a timely manner.
• Respond to general information requests (e.g., Twelve-Step meetings, etc.) by directing callers to websites or other information sources.
• Interface with all levels of management and peers in a manner that promotes learning and mutual respect.
• Support new initiatives, seek creative solutions to challenges, and participate in department and program improvement projects.
• Collect and document pertinent financial and personal information relative to patient treatment.
• Understanding or ability to learn about systems of addiction and mental health treatment.
• Collect and interpret clinical information provided by referents or prospective patients.
• Work as an active and cooperative member of the Patient Access team.
• Maintain accurate admission documents and prepare statistical reports for management within established time schedules.
• Perform all other duties as assigned.

Minimum Knowledge, Experience, and Skills Required:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.

• Education: High School Diploma.
• Experience: Ability to use a computer and web-based programs.
• Skills: Strong customer service orientation. Knowledge of electronic data systems. Ability to accurately enter data into an electronic health record system. Ability to multi-task and service multiple callers.
• Certificates, Licenses, and Registrations: N/A
• Benefits (based on full-time employment):
• Blue Cross & Blue Shield health and dental insurance
• Vision insurance
• Medical and dependent care flexible spending accounts
• Generous paid vacation, sick, and holiday time
• 403b retirement savings plan with employer match
• Personal financial management services
• Life and supplemental life insurance
• Critical illness and accident insurance
• Employee Assistance Program
• Pet insurance
• Tuition assistance

Gosnold is an Equal Opportunity Employer.