Test Center Administrator (FT)

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Job Title: Test Center Administrator Reports To: Test Center Manager Department: Test Center Location: San Jose, CA Test Center Address: 2665 N First St #207, San Jose, CA 95134 Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. These professionals verify candidate identification, monitor exams, and uphold strict policies and guidelines to maintain the highest standards of exam integrity. TCAs operate in fast-paced environments that support people taking life-changing exams. Responsibilities Maintain and apply expert knowledge of test center policies, practices and procedures Greet examinees and verify identification Perform required security checks, including the use of wands Continuously monitor candidates as they complete exams Report and/or resolve candidate issues with urgency Maintain a secure environment and preserve materials in the test center at all times Ensure every candidate receives a fair and comfortable testing experience Report any occurrences outside company guidelines Adapt to flexible scheduling based on Prometric days of operations Represent Prometric’s vision, mission and values Safeguard the test center from misconduct If applicable, digitally scan and record candidate fingerprint identification Qualifications Education High school diploma or equivalent required College experience a plus Experience Minimum of one year of customer service experience required in person (call center, retail, restaurant, etc.) Must be 18 years of age to qualify Skills Ability to communicate professionally and effectively with candidates and coworkers Ability to write detailed and accurate reports and correspondence Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) Physical Job Requirements Must be able to bend, stoop, and lift up to 40 pounds Ability to remain in a stationary position for extended periods of time while administering exams Ability to physically move through test room every 8-10 minutes and escort candidates to and from the testing room Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols Benefits 12 paid holidays off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves or overnight shifts Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA Legal Vacation Full-time schedule: Hours vary; site open Monday through Saturday 7am to 6pm, with Saturday and occasional evening hours required, and possible Sunday hours Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, and local law. #J-18808-Ljbffr