Retail Associate

Retail Associate

The Retail Associate at RWB Thrift performs multiple tasks and processes associated with thrift operations, demanding attention to detail, physical endurance, and the ability to thrive in a fast-paced environment. Retail Associates may be assigned to different areas within the sales floor and take pride in maintaining an orderly and clean store amidst the ever-changing inventory. Key duties include organizing clothing racks, promptly picking up items from the floor, returning products to their designated locations, addressing spills, removing potential safety hazards, and occasionally assisting customers with items behind the register area to enhance the shopping experience.

Key responsibilities include greeting and assisting customers, maintaining organization and color order on the sales floor, ensuring the return of products to their designated locations, removing potential safety hazards by promptly picking up fallen items, addressing spills, and cleaning up breakage, organizing and upholding assigned departments to organizational standards, prioritizing attention to detail, accuracy, and timeliness in tasks, adhering to safety procedures and guidelines, fulfilling other duties as assigned by the leadership team, and ensuring compliance with all company policies and procedures.

Qualifications include a high school diploma or GED preferred, and previous thrift, retail, warehouse, or customer facing experience is preferred, but not required.

Physical requirements include the ability to safely and effectively perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements, the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects, the ability to stand for extended periods of time, proficiency in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm, skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands, capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks, possesses clarity of vision at 20 inches or less and 20 feet or more, required to wear closed-toe shoes for safety purposes, and the job involves regular repetitive motions.

Work environment includes a dynamic and busy atmosphere, the ability to thrive in a fast-paced and busy environment, a noisy environment due to the bustling activity on the sales floor and the production area, bright lighting throughout the front and back of store, regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment, a high degree of flexibility, employees may be asked to switch tasks or departments based on operational needs, employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language requirements include a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, in such instances where interactions with customers, donors, colleagues, and supervisors who primarily use English may occur.

Other requirements include dependability, integrity, humility, customer focus, composure, adaptability, attention to detail, inclusion, team player, informal communication, resilience, and professionalism.