Part-Time IT Helpdesk Technician

IT Support Technician

Status: Part-Time / Non-Exempt Shift: Days; Monday - Thursday, 4:00 pm - 9:00 pm; not to exceed 19 hours per week. Position Description: Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate. Essential Functions: Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required. Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers. Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers. Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns. Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment. Answer the user's helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service Oversee installation projects for computers and printers; including the yearly replacement cycle of computers. Research new technology applications and recommend improvements for issues that affect the District's network and systems. Provide onsite resolution for minor repair problems with printers, printer components, cables, and printer software. Provide basic end-user training for various productivity suite and District standard applications. Perform application delivery via the District's networked software deployment system (SMS). Manage projects assigned; both internal to department and external involving TTC infrastructure; provide project updates, and reports to stakeholders. Perform all other duties as may be assigned by management from time to time. Job Requirements: This position requires a minimum of two years related experience with substantial knowledge of information technology, networks, and operating systems State issued driver's license. Bilingual is a plus Education: High School diploma and equivalent work experience Salary Schedule: Standard rate schedule for non-regular (temporary, adjunct, substitute) and regular part-time employees Hiring Range: $18 per hour Benefits: N/A Closing Date: For maximum consideration, receipt of application material is July 20. However, the position will remain open until filled. Note: Tulsa Tech is an Equal Opportunity Employer