Patient Access Representative

Description

$1,000 Retention Bonus

Rejuv Medical is currently recruiting highly motivated full-time Patient Access Representative to join our growing team at our Waite Park, MN clinic. The hourly pay range is $19.50 to $20.50 based on experience and the hours of the position are Monday through Friday 9am to 5:30 pm.

This position is responsible for all admin front desk duties, patient/client first point of contact, process transactions, collection of co-pays/balance/payments prior to services, complete data entry, and high-level patient/client care.

If you are looking for a more consistent schedule with no nights/overnights, weekends or holidays, a fun and supportive "team oriented" atmosphere, phenomenal internal perks (free on-site gym usage and studio classes) for employee plus one family member, discounted rates on a personal training sessions, education assistance/reimbursements, six FREE clinic visits for your family/friends combined, supplement discounts, employee/family discounts on services and procedures), and excellent growth opportunities, Rejuv is the place for you!

Essential Functions

• Schedule patient/client appointments for clinic or gym


o Appropriate visit type of appointment and department.

o Attention to detail for each provider's schedule type

• Operate multi-line phone system

o Direct calls, receive/relay messages appropriately.

o Answer phones and take detailed messages


• Complete data entry when scheduling new patient/client

o Collect appropriate information and verify insurance eligibility.

• Verify and update information at check-in

o Verify/update patient/client demographics, scan insurance card(s) and identification, verify new patient packet is completed, verify compliance forms and financial consents are completed, and collect copays and account balances.

• Monitor/respond to clinic emails in a timely manner

• Complete daily checklist

o Monitor amenities in lobby, supplement area, gym locker room, and bathrooms as needed and replenish items.


• Complete retail point of sale

o Complete transactions and void transactions as needed.

• Enter gym contracts/ agreements

o Collect data entry of client's information, take a photo for profile, enter scan card number to client's account, and update agreement changes.

• Manage action items and telephone encounters

o Call each item in a timely manner.

• Manage incoming referrals

o Create referral in patient's chart, scan documents, call patient to schedule and document in the referral notes, and assign to billing once scheduled to monitor appointment.

• Document management

o Scan incoming faxes, consents and waivers into the appropriate file within the patient's chart.


• Regular, timely attendance to meet company needs in an efficient and effective manner.


Qualifications

• One plus years of receptionist, customer service, or administrative experience preferred.

• Certification in Health Information Technology preferred.

• Works as an effective and proactive team player; understands the importance of supporting our patients, clients and front desk team.

• Excellent interpersonal skills to interact effectively with a variety of people and personalities.

• Ability to apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions.

• Professional written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner with patients, clients, and all levels of employees.

• General computer skills, including Microsoft Office and other database/ERP applications (Athena). Adaptability to learn new software.

• Adapts to changes in the work environment, great at time management, and is able to be flexible with their priorities.


• Ability to utilize and maintain general office equipment.

Compensation & Benefits: We offer a competitive compensation package that includes a $1,000 retention bonus , three weeks of PTO, two 8-hour flex days, and eight paid holidays. Our benefits package includes a 401k plan with company contribution, health, dental, and vision insurance, a Health Savings Account (HSA) with employer contribution, a flex plan, and life and disability insurance. Additionally, we provide education assistance, wellness program discounts, and employee and family/friends discounts on services, procedures, and health supplements.