Customer Service Advocate
Virtual Vocations Inc
Working remotely on a full-time basis, the Customer Service Advocate will manage customer inquiries related to health benefits, assist with enrollment in plans, and guide users in navigating digital platforms while handling 50-70 calls daily. Key responsibilities: Respond to and resolve customer service inquiries on the first call regarding benefits, eligibility, and claims Educate customers on consumer-driven health care topics and assist them in selecting appropriate benefit plans Contact care providers on behalf of customers to facilitate appointment scheduling and specialist connections Required qualifications: High School Diploma / GED or equivalent work experience Must be 18 years of age or older 1+ years of experience in customer service Proficient in Microsoft Office Suite and experienced with Windows PCs Ability to work full-time (40 hours/week) during scheduled business hours, including potential overtime and weekends
Vacancy posted 2 days ago
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