Spa Supervisor

The Spa Supervisor Supervises the Spa team members in assigned area(s) to ensure guests receive the highest level of service and quality on a daily and consistent basis. Areas of spa responsibility may include spa treatments; fitness areas, equipment and classes; recreation programs/activities; pool area and retail. Ensures a clean and safe environment for all guests. Provides excellent guest service though direct interaction and communication.

WHAT YOU WILL ACCOMPLISH

• Supervises subordinate personnel in the assigned spa areas. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.

• Responsibilities include interviewing and training team members. Recommends applicants for selection. Plans, assigns and directs work. May set work schedules.

• Determines work quality expectations and sets deadlines. May be assigned to oversee department’s time and attendance records and reporting.

• Monitors day-to-day spa operations to ensure standards of service exceed guest expectations and meet or exceed property standards. Oversees spa scheduling, fitness activities, scheduling/reservations, and communications with guests on spa services, fitness classes and activities, to enhance operational flow and customer experience.

• Welcomes and introduces guests to facility and services available. Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.

• Ensures guests receive outstanding, consistent, exceptional service by circulating through each spa area. Seeks opportunities to improve satisfaction and immediatelyhandles any guest concerns or complaints.

• Ensures all spa and operations areas are clean and properly set up. Maintains sufficient inventory of retail items, supplies and equipment and orders as needed. Participates in weekly/monthly inventories.

WHAT YOU WILL BRING

• One to two years of increasingly responsible spa experience in hotel environmentrequired. Prior supervisory experience desired.

• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.

GREAT IF YOU HAVE

• Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.

• Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information sorequiresability to use discretion. Must demonstratepositive attitude and professional demeanor.