Account Manager

This position can be remote; however, if you reside near our offices in Menomonee Falls, WI, or New York City, NY, we request that you work onsite from Monday through Thursday, with the option to work remotely on Fridays.About the RoleIn this role, you will serve as the primary point of contact for a portfolio of vendors, their agency partners and the merchants, helping them plan, execute, and optimize media campaigns across our retail media platforms. You’ll work closely with cross-functional teams, including sales, ad operations, analytics, and product, to ensure client success and revenue growth.What You’ll DoOwn day-to-day client relationships, acting as a trusted advisor for the category of accounts in partnership with the sales lead/sales managerWork closely with internal teams (sales, analytics, product, ad ops) to deliver seamless execution and drive client satisfactionManage end-to-end campaign lifecycle, from planning, campaign set-up, execution, post-campaign reporting and client touchpoints in betweenMonitor campaign performance, proactively identify opportunities for improvement and provide actionable insights to maximize ROICollaborate with clients on campaign strategy aligned to their goals, using first-party retail data and audience segmentationDeliver regular campaign performance reviews and business updates to clients, highlighting successes, learnings and growth opportunitiesIdentify upsell/cross-sell opportunities and support renewal discussions in collaboration with the category sales leadUtilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure resultsProvide client and market feedback to help inform product development and innovation within the retail media networkMaintain an expertise in media ad products available across Kohl’s Media NetworkDrive revenue growth by identifying upsell and cross-sell opportunities while strengthening and expanding strategic vendor partnerships in collaboration with the sales team.Identify any business churn risks as early as possible and devise action plans to minimize riskAdditional tasks may be assignedWhat Skills You HaveRequiredBachelor’s degree in Marketing, Advertising, Business or related field2–5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environmentJob SummaryJob number: R507758Profession: Marketing, eComm & Creative