ADM-Hybrid-Admissions Advisor

Admissions Advisor - Hybrid

The Admissions Advisor - Hybrid inspires and delivers unsurpassed levels of advisement to all prospective and new students at Bryan University. Bryan University's mission is, "We believe in challenging the boundaries of traditional education and in liberating the innate greatness in people." As a change agent for innovation in admissions and higher education, the Admissions Advisor - Hybrid embraces continuous process improvement and leading-edge technologies designed to prepare students for success in their undergraduate certificates and degree programs. The Admissions Advisor - Hybrid is a self-starter, solutions-oriented, and is energized and driven by providing prospective and new students with "best-in-class" advisement that enables students to realize their educational goals.

The Admissions Advisor - Hybrid provides every prospective student with prompt, professional, engaging, thorough, and accurate advisement, with unsurpassed levels of follow-up and support. The Admissions Representative demonstrates empathy and compassion when advising students. The Admissions Representative collaborates with the Associate Director of Admissions to set goals, receive timely and meaningful coaching and feedback, and develop a plan to meet or exceed key performance indicators.

This position is designated as a hybrid role. The employee will be primarily assigned to the Bryan University office located in Tempe, Arizona, 3-4 days per week with the opportunity to telecommute from an approved home office location 1-2 days per week based on business needs, performance expectations, training requirements, and supervisory approval. Scheduled in-office attendance may be required for onboarding, training, meetings, team collaboration, special events, and other business purposes.

General Duties

The Admissions Advisor - Hybrid provides exceptional service throughout the student admissions lifecycle, guiding prospective students from initial inquiry through enrollment while supporting their educational goals and ensuring a positive student experience.

• Conduct admissions interviews and assess prospective students' educational goals, needs, and program fit.
• Guide applicants through the admissions process for certificate, undergraduate, and graduate programs.
• Provide timely, professional support through phone, email, text, video conferencing, and other communication channels.
• Maintain consistent follow-up and proactive outreach to prospective students, applicants, and enrolled students through their first day of class.
• Resolve student questions and concerns and deliver accurate information regarding programs, admissions requirements, and enrollment processes.
• Must meet or exceed established performance goals and key performance indicators (KPIs) in order to remain in good standing.
• Utilize CRM, call center, student information, and reporting systems to effectively manage student interactions and enrollment activities.
• Collaborate with Financial Aid, Student Services, Academic Affairs, and other departments to ensure seamless student experience.
• Maintain compliance with university policies and all applicable accreditation, regulatory, and Department of Education requirements.
• Participate in training, coaching, and professional development activities to continuously enhance performance and knowledge.
• Demonstrate professionalism, integrity, accountability, adaptability, and a commitment to student success.
• Contribute positively to team culture through collaboration, communication, and student-focused service.
• Successfully perform responsibilities in both onsite and remote work environments.
• Perform other duties as assigned.

Physical Demands/Work Environment

• This position is only available to candidates local to the PHX Metro area.
• This position operates in a hybrid work environment consisting of both office-based and approved remote work locations.
• Employee must maintain a professional, distraction-free home workspace with reliable high-speed internet service sufficient to support video conferencing and admissions technologies, as well as reliable transportation to commute to our Tempe location.
• Ability to work in a virtual environment using software technology including but not limited to Campus Vue, Google Drive, Canvas, Salesforce, Zoom technology, Microsoft Office Suite.
• Must be able to lift at least 20 pounds.
• Ability to sit or stand for six to eight hours.
• Ability to work at least 40 hours per week.

Minimum Qualifications

• Bachelor's degree preferred, or equivalent combination of education, training, and experience in admissions/enrollment, consultative service, sales, or recruiting.
• Demonstrated ability to achieve performance goals in a metrics-driven environment. Proven track record of delivering excellent customer service.
• Demonstrates strong verbal and written communication.
• Proven track record for building and sustaining trusting relationships.
• Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction.
• Ability to work collaboratively and multitask in a fast-paced environment with changing technology.
• Ability to work successfully in a hybrid environment balancing onsite and remote responsibilities.
• Demonstrated proficiency in virtual communication platforms including Zoom, Microsoft Teams, or similar technologies.
• Reliable high-speed internet access and the ability to maintain a professional home office environment.
• Ability to independently manage workload, prioritize competing demands, and maintain productivity while telecommuting.