Member Experience Specialist - Fast Track to Leadership

Benefits:

• Free Gym Membership
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Bonus based on performance
• Competitive salary
• Flexible schedule

Our mission : To improve the quality and quantity of the lives of the people in the communities we serve.

Our mission inside the club is served by a singular focus: Attract and retain members. It's the same job no matter what your title happens to be. Every single role at Blue Moon Fitness exists to attract and retain members. This posting is for the role where that job is direct and customer-facing.

The job is simple. But not easy.

• 1. Sign someone up . Every tool we have our app, our website, our AI phone system, the walk-in conversation exists to get someone to the point where they want to join our club.
• 2. Never let them drop out . This is the daily work. It's noticing. It's following up. It's making sure nobody who walks through our door becomes invisible. It's creating a club people want to be a part of.
• 3. Have them bring a friend . Not because we asked for a referral because the experience was remarkable enough that they're proud to be seen here.

What You'll Actually Be Doing

Walk through any of our clubs and watch the staff. At any given moment, every one of us is doing exactly one of four things:

• Cleaning because if a business isn't clean, nothing else we do gets a fair hearing.
• Training getting better at the job, or helping a teammate get better at theirs.
• Selling and we mean that broadly. Selling isn't asking for money. A remarkable experience is a sale. A retention conversation that keeps someone's hope alive is a sale. If you ever have to directly ask someone for money, something upstream of that conversation didn't go as well as it should have.

If we can't place you in one of the first three at any given moment, something's wrong. That's not a threat it's just how visible this job is. We want people who come to work to work, get stuff done, and build character.

What Members Actually Judge Us On

In this order, every time:

• Cleanliness . First, always. Nothing else matters if this fails.
• Friendliness . Even a spotless club loses people if the staff aren't warm.
• Product knowledge . It only counts once the first two are already true.

You don't need to already have these skills. We'll teach you what matters and more. We'll teach you lessons that you can take with you throughout your life. What we can't teach is a willingness to be taught. If you're coachable, we can teach you everything else you need to know and this can be an incredible learning experience. We want to improve the quality and quantity of your life too.

The Standard You'll Be Held To

Treat every member the way you'd want your own mother treated if she were in a gym five hundred miles away, dealing with strangers. You would want her treated with love, respect, and kindness.

That doesn't mean the member gets their way just because they're upset, loud, or difficult. We bend over backwards for people. We do not get bent over by them. If someone's behavior is costing us other members, that's not a member we're protecting it's a liability we're tolerating. We'd rather protect the quiet, unassuming member who was closer to who we're actually built for.

You own whoever is in front of you, completely, for as long as that conversation lasts and the team behind you, and the system behind the team, catches what any one moment might miss.

Our 12 Operating Principles

We didn't drift into excellence when we took over the operation in 1989. We lived by certain principles in everything we did.
But somewhere along the way, we drifted into tolerance.

Now we're looking for people who want to help us get back to excellence. No excuses.

These 12 principles aren't a menu. They're a sequence. Each one builds on the ones before it.

1. Face Reality. No spin, excuses, or denial.
2. Believe Improvement Is Possible. There's always a way to get better.
3. Take Ownership. Accept responsibility for results.
4. Conduct a Ruthless Self-Assessment. Honestly examine your own performance.
5. Create Transparency. Share what you've learned with the right people.
6. Commit to Change. Stop tolerating what isn't working.
7. Execute with Discipline. Follow through consistently.
8. Acknowledge Impact. Recognize how your actions affect others.
9. Make It Right. Correct mistakes and repair damage.
10. Build a Feedback Loop. Listen, learn, and adjust.
11. Strengthen Clarity and Thinking. Ask better questions and improve your judgment.
12. Multiply the Standard. Help others learn and improve.

Truth ? Ownership ? Correction ? Discipline ? Scale.

These principles apply to everyone, including management and the founder. We don't expect you to arrive knowing them. We'll teach them during culture training. We do expect you to be willing to learn, accept feedback, take responsibility, and improve.

What We Need From You

• A meritocratic mindset. Advancement is earned by observed performance, not by checking boxes.
• Comfort being watched and corrected. We check each other's work here on purpose, as a system and we expect you to be glad when someone catches something, not defensive.
• Willingness to work in-club before advancing. Every new hire starts at the fundamentals and earns their way to other clubs through what we observe, not a scorecard.
• A willingness to learn and use AI. You don't need previous experience. We'll teach you, and your teammates will help.
  
  

• AI Is Part of Our Future

We're embracing AI as a tool to help us learn, communicate, solve problems, and become better at what we do.
You don't have to know how to use AI when you arrive. You do have to be willing to learn.

Compensation & Growth

• $15/hour to start , including paid culture training and onboarding.
• Advance to $17/hour after successfully completing onboarding, with continued participation in our AI learning channel expected.
• Full-time and part-time opportunities.
• Potential fast-track to leadership. Advancement is earned through demonstrated performance, initiative, and judgment.
  Leadership genuinely wants you earning as much as possible, because your success and the club's success are the same thing.

Schedule & Availability

We have four Omaha-area clubs, with both full-time and part-time opportunities.

• Minimum commitment: 15 hours every week.
• MondayFriday staffed hours: 6:30 AM9:30 PM.
• SaturdaySunday staffed hours: 7:30 AM3:30 PM.
• Weekend availability is a plus , but not required.

When applying, tell us exactly which days and hours you're available to work, Monday through Sunday. We need this information to consider your application.

Paid Culture Training

Everyone begins with four consecutive days of paid culture training, four hours each day (16 paid hours total).

• October 2124, 2026: WednesdaySaturday, 9 AM1 PM.
• November 1114, 2026: WednesdaySaturday, 9 AM1 PM (tentative).

Attendance for all four days of your class is required.

If This Sounds Like You

We're not looking for someone who wants a front-desk job. We're looking for someone who wants to be the reason a person who was scared to walk through our door in the first place ends up staying for years, bringing their friends, and telling people unprompted that this place is different.

You don't need fitness-industry experience. You need to care about people and be willing to learn.

When your shift ends, we want you to be able to say:

"The club was better today because I was here."

If that sounds rewarding, we'd love to hear from you.

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Blue Moon Fitness