CONTACT CENTER AGENT

CONTACT CENTER AGENT - 73002184

The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This is a Contact Center Agent - Revenue Specialist II position in the General Tax Administration Program's Taxpayer Services Process, Collections Unit. The incumbent aids taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent examines and updates departmental or taxpayer records and may contact taxpayers or other departmental personnel for final resolution. Additionally, the incumbent assists taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.

MINIMUM REQUIREMENTS:

Administrative, secretarial, clerical, or financial experience. Customer service experience. Substitions: College education from an accredited institution can substitute for the required work experience.

SPECIAL NOTES:

The required work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m. or 8:30 a.m. to 5:30 p.m., depending on the needs of the Department. The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.

SALARY:

The hiring salary for this position generally will not exceed $3,330.00 monthly/$39,960.00 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.