Claim Operations Specialist

Claim Position

Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$45,400.00 - $74,900.00

There are two target openings for this position.

The responsibilities of this role include:

• Customer engagement: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Claim operational service and partnerships: Partners with claim professionals in multiple departments to assist with the timely resolution of claims.
• Claim payments and expense processing: Ensures the proper handling of financial transactions.
• Data and information management: Maintains accurate records and information management.
• Financial controls and assessments: Assists with claim center financial standards.
• May require lifting items up to 20 pounds (occasionally).
• Perform other duties as assigned.

The ideal candidate will have:

• Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.
• Accountability: Takes ownership and responsibility for actions and outcomes, performance and results.
• Analytical thinking: Ability to analyze and compare information to understand issues and explore alternative solutions.
• Change management/resilience: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
• Communication skills: Verbal and written communication skills.
• Judgment/decision making: Ability to exercise sound judgment and make decisions.
• Relationship management: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results.

A must-have for this role includes:

• High School Diploma or GED.
• 1 year of service-related work experience OR Bachelor's Degree.

Benefits include:

• Health insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid time off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.